For customer service representatives, ChatGPT Work is strongest one step back from the customer: turning raw interactions into structured records with quotations preserved, drafting sourced responses you verify and send yourself, and assembling case files for the calls that need judgment. The one rule that shapes everything here: the agent works ABOUT customers all day but never talks TO them. Every send, every refund, every account change is a human action. Usage estimates for this occupation, projected from economy-wide data rather than directly observed, lean automation-heavy in directive mode, and the published exposure and applicability measures for this role genuinely disagree with each other, which is exactly why the guide shows each measure separately instead of averaging them.