{
  "platformId": "chatgpt-work",
  "roleSlug": "role-43-4051-00",
  "directAnswer": "[TASTE-PENDING] Finish the truthful role guide for Customer Service Representatives from the screened estate evidence below.",
  "topUseCases": [
    {
      "interventionId": "task-2578:task-2578-estate-scaffold:assist",
      "taskId": "task-2578",
      "task": "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.",
      "workflowId": "task-2578-estate-scaffold",
      "authorityMode": "assist",
      "centralityScreen": {
        "value": 0.3662340406,
        "importance": {
          "value": 0.8825000000000001,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2578].importance"
        },
        "occupationalRelevance": {
          "value": 0.8220999999999999,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2578].relevance / 100"
        },
        "frequency": {
          "kind": "modal-response-share",
          "modalResponseSharePct": 50.48,
          "collectionDate": "2026-06-03",
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2578].frequency"
        }
      },
      "agentFit": {
        "value": 1,
        "sourceField": "rule:task-passed-platform-capability-screen.v1"
      },
      "distribution": {
        "value": 0.0002930366295786973,
        "sourceField": "roles-kv:role-43-4051-00.aiPlaybook.delegatedTasks[task=task-2578].usagePercent / 100"
      },
      "evidenceConfidence": "weak",
      "withinGateScore": 0.00010731998889441179,
      "gate": {
        "status": "limited",
        "reason": "Authority remains below an approval-required intervention."
      },
      "capabilityIds": [
        "connected-apps-files"
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the reviewable artifact this estate task produces.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the named human verification and decision point.",
      "riskLevel": "medium"
    },
    {
      "interventionId": "task-2587:task-2587-estate-scaffold:assist",
      "taskId": "task-2587",
      "task": "Review insurance policy terms to determine whether a particular loss is covered by insurance.",
      "workflowId": "task-2587-estate-scaffold",
      "authorityMode": "assist",
      "centralityScreen": {
        "value": 0.11415730624999998,
        "importance": {
          "value": 0.7625,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2587].importance"
        },
        "occupationalRelevance": {
          "value": 0.40299999999999997,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2587].relevance / 100"
        },
        "frequency": {
          "kind": "modal-response-share",
          "modalResponseSharePct": 37.15,
          "collectionDate": "2026-06-03",
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2587].frequency"
        }
      },
      "agentFit": {
        "value": 1,
        "sourceField": "rule:task-passed-platform-capability-screen.v1"
      },
      "distribution": {
        "value": 0.00009101137642205276,
        "sourceField": "roles-kv:role-43-4051-00.aiPlaybook.delegatedTasks[task=task-2587].usagePercent / 100"
      },
      "evidenceConfidence": "weak",
      "withinGateScore": 0.000010389613570446304,
      "gate": {
        "status": "limited",
        "reason": "Authority remains below an approval-required intervention."
      },
      "capabilityIds": [
        "approval-enterprise-controls"
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the reviewable artifact this estate task produces.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the named human verification and decision point.",
      "riskLevel": "medium"
    },
    {
      "interventionId": "task-2584:task-2584-estate-scaffold:assist",
      "taskId": "task-2584",
      "task": "Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.",
      "workflowId": "task-2584-estate-scaffold",
      "authorityMode": "assist",
      "centralityScreen": {
        "value": 0.21200661299999993,
        "importance": {
          "value": 0.7749999999999999,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2584].importance"
        },
        "occupationalRelevance": {
          "value": 0.7098,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2584].relevance / 100"
        },
        "frequency": {
          "kind": "modal-response-share",
          "modalResponseSharePct": 38.54,
          "collectionDate": "2026-06-03",
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2584].frequency"
        }
      },
      "agentFit": {
        "value": 1,
        "sourceField": "rule:task-passed-platform-capability-screen.v1"
      },
      "distribution": {
        "value": 0,
        "sourceField": "roles-kv:role-43-4051-00.aiPlaybook.delegatedTasks[task=task-2584]=unavailable;rule:unavailable-evidence-conservative-zero.v2"
      },
      "evidenceConfidence": "weak",
      "withinGateScore": 0,
      "gate": {
        "status": "limited",
        "reason": "Authority remains below an approval-required intervention."
      },
      "capabilityIds": [
        "connected-apps-files"
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the reviewable artifact this estate task produces.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the named human verification and decision point.",
      "riskLevel": "medium"
    },
    {
      "interventionId": "task-2591:task-2591-estate-scaffold:assist",
      "taskId": "task-2591",
      "task": "Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.",
      "workflowId": "task-2591-estate-scaffold",
      "authorityMode": "assist",
      "centralityScreen": {
        "value": 0.0005765040000000001,
        "importance": {
          "value": 0.54,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2591].importance"
        },
        "occupationalRelevance": {
          "value": 0.628,
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2591].relevance / 100"
        },
        "frequency": {
          "kind": "modal-response-share",
          "modalResponseSharePct": 0.17,
          "collectionDate": "2026-06-03",
          "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2591].frequency"
        }
      },
      "agentFit": {
        "value": 1,
        "sourceField": "rule:task-passed-platform-capability-screen.v1"
      },
      "distribution": {
        "value": 0,
        "sourceField": "roles-kv:role-43-4051-00.aiPlaybook.delegatedTasks[task=task-2591]=unavailable;rule:unavailable-evidence-conservative-zero.v2"
      },
      "evidenceConfidence": "weak",
      "withinGateScore": 0,
      "gate": {
        "status": "limited",
        "reason": "Authority remains below an approval-required intervention."
      },
      "capabilityIds": [
        "reusable-skills"
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the reviewable artifact this estate task produces.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the named human verification and decision point.",
      "riskLevel": "medium"
    }
  ],
  "workflows": [
    {
      "id": "task-2578-estate-scaffold",
      "goal": "[TASTE-PENDING] Finish the governed workflow for estate task task-2578.",
      "inputs": [
        "[TASTE-PENDING] Name every authorized evidence input and its as-of date."
      ],
      "connectedSystems": [
        "[TASTE-PENDING] Name only verified, minimum-necessary source systems."
      ],
      "steps": [
        "[TASTE-PENDING] Define the evidence-to-artifact transformation and stop condition."
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the verifiable output artifact.",
      "starterPrompt": "[TASTE-PENDING] Write the role-native prompt from verified evidence only.",
      "humanReviewPoint": "[TASTE-PENDING] Name who verifies the artifact and what remains their decision.",
      "commonFailure": "[TASTE-PENDING] Name the task-specific evidence or authority failure."
    },
    {
      "id": "task-2584-estate-scaffold",
      "goal": "[TASTE-PENDING] Finish the governed workflow for estate task task-2584.",
      "inputs": [
        "[TASTE-PENDING] Name every authorized evidence input and its as-of date."
      ],
      "connectedSystems": [
        "[TASTE-PENDING] Name only verified, minimum-necessary source systems."
      ],
      "steps": [
        "[TASTE-PENDING] Define the evidence-to-artifact transformation and stop condition."
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the verifiable output artifact.",
      "starterPrompt": "[TASTE-PENDING] Write the role-native prompt from verified evidence only.",
      "humanReviewPoint": "[TASTE-PENDING] Name who verifies the artifact and what remains their decision.",
      "commonFailure": "[TASTE-PENDING] Name the task-specific evidence or authority failure."
    },
    {
      "id": "task-2587-estate-scaffold",
      "goal": "[TASTE-PENDING] Finish the governed workflow for estate task task-2587.",
      "inputs": [
        "[TASTE-PENDING] Name every authorized evidence input and its as-of date."
      ],
      "connectedSystems": [
        "[TASTE-PENDING] Name only verified, minimum-necessary source systems."
      ],
      "steps": [
        "[TASTE-PENDING] Define the evidence-to-artifact transformation and stop condition."
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the verifiable output artifact.",
      "starterPrompt": "[TASTE-PENDING] Write the role-native prompt from verified evidence only.",
      "humanReviewPoint": "[TASTE-PENDING] Name who verifies the artifact and what remains their decision.",
      "commonFailure": "[TASTE-PENDING] Name the task-specific evidence or authority failure."
    },
    {
      "id": "task-2591-estate-scaffold",
      "goal": "[TASTE-PENDING] Finish the governed workflow for estate task task-2591.",
      "inputs": [
        "[TASTE-PENDING] Name every authorized evidence input and its as-of date."
      ],
      "connectedSystems": [
        "[TASTE-PENDING] Name only verified, minimum-necessary source systems."
      ],
      "steps": [
        "[TASTE-PENDING] Define the evidence-to-artifact transformation and stop condition."
      ],
      "expectedArtifact": "[TASTE-PENDING] Specify the verifiable output artifact.",
      "starterPrompt": "[TASTE-PENDING] Write the role-native prompt from verified evidence only.",
      "humanReviewPoint": "[TASTE-PENDING] Name who verifies the artifact and what remains their decision.",
      "commonFailure": "[TASTE-PENDING] Name the task-specific evidence or authority failure."
    }
  ],
  "setupRecommendations": [
    {
      "item": "[TASTE-PENDING] Specify the minimum safe platform setup for these screened tasks.",
      "rationale": "[TASTE-PENDING] Tie every capability to verified evidence and an authority boundary.",
      "capabilityIds": [
        "connected-apps-files",
        "approval-enterprise-controls",
        "reusable-skills"
      ]
    }
  ],
  "prompts": [
    {
      "id": "task-2578-estate-starter",
      "title": "[TASTE-PENDING] Finish the starter prompt for task-2578.",
      "prompt": "[TASTE-PENDING] Write the final task-specific prompt from authorized evidence only.",
      "expectedArtifact": "[TASTE-PENDING] Specify the prompt's reviewable artifact.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the human review point."
    },
    {
      "id": "task-2584-estate-starter",
      "title": "[TASTE-PENDING] Finish the starter prompt for task-2584.",
      "prompt": "[TASTE-PENDING] Write the final task-specific prompt from authorized evidence only.",
      "expectedArtifact": "[TASTE-PENDING] Specify the prompt's reviewable artifact.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the human review point."
    },
    {
      "id": "task-2587-estate-starter",
      "title": "[TASTE-PENDING] Finish the starter prompt for task-2587.",
      "prompt": "[TASTE-PENDING] Write the final task-specific prompt from authorized evidence only.",
      "expectedArtifact": "[TASTE-PENDING] Specify the prompt's reviewable artifact.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the human review point."
    },
    {
      "id": "task-2591-estate-starter",
      "title": "[TASTE-PENDING] Finish the starter prompt for task-2591.",
      "prompt": "[TASTE-PENDING] Write the final task-specific prompt from authorized evidence only.",
      "expectedArtifact": "[TASTE-PENDING] Specify the prompt's reviewable artifact.",
      "humanReviewPoint": "[TASTE-PENDING] Specify the human review point."
    }
  ],
  "humanOwnedResponsibilities": [
    "[TASTE-PENDING] Name every judgment, approval, external action, and exception that remains human-owned."
  ],
  "risks": [
    {
      "id": "role-43-4051-00-estate-scaffold-risk",
      "level": "medium",
      "description": "[TASTE-PENDING] Name the role-specific evidence or authority failure.",
      "mitigation": "[TASTE-PENDING] Name the verification and refusal step that contains the failure."
    }
  ],
  "sources": [
    {
      "id": "occupation-role-43-4051-00",
      "title": "Customer Service Representatives occupational render model",
      "url": "https://singulariki.com/roles/role-43-4051-00",
      "publisher": "gold.onet_role_starter_surface",
      "lastReviewedAt": "2026-06-03"
    },
    {
      "id": "openai-chatgpt-work",
      "title": "ChatGPT Work and Codex",
      "url": "https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-deliverables",
      "title": "Creating and editing documents, spreadsheets, and presentations with ChatGPT Work",
      "url": "https://help.openai.com/en/articles/20001278-creating-and-editing-documents-spreadsheets-and-presentations-with-chatgpt-work",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-cloud-browser",
      "title": "Using cloud browser in ChatGPT",
      "url": "https://help.openai.com/en/articles/20001280-using-cloud-browser-in-chatgpt",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-desktop-browser",
      "title": "Using the built-in browser in the ChatGPT desktop app",
      "url": "https://help.openai.com/en/articles/20001277-using-the-built-in-browser-in-the-chatgpt-desktop-app",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-chatgpt-skills",
      "title": "Skills in ChatGPT",
      "url": "https://help.openai.com/en/articles/20001066",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-chatgpt-scheduled-tasks",
      "title": "Scheduled Tasks in ChatGPT",
      "url": "https://help.openai.com/en/articles/10291617-tasks-in-chatgpt",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-workspace-agents",
      "title": "ChatGPT Workspace Agents for Enterprise and Business",
      "url": "https://help.openai.com/en/articles/20001143",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    }
  ],
  "freshness": {
    "platformVersion": "2026-07-09-launch",
    "platformReviewedAt": "2026-07-11",
    "occupationalDataVersion": "30.3",
    "occupationalDataGeneratedAt": "2026-06-03T05:05:52.989984+00:00"
  },
  "quality": {
    "uniqueOccupationalOrTaskEvidence": false,
    "validPlatformSpecificWorkflow": false,
    "clearOutputArtifact": false,
    "realCapabilityMatch": false,
    "meaningfulHumanReviewSection": false,
    "sourcesAndFreshness": false,
    "distinctInternalRelationships": false,
    "noUnresolvedFactualOrProductVersionFailure": false,
    "indexable": false
  }
}