{
  "platformId": "chatgpt-work",
  "taskSlug": "task-23222",
  "directAnswer": "Use ChatGPT Work to turn a customer question and the approved service, price, availability, and credit evidence you supply into a response-review packet: identify the exact question, locate the governing source, expose missing facts, and draft bounded language for an authorized representative. It can prepare a reply; it cannot verify identity, quote a binding price, promise availability, alter credit terms, grant an exception, accept an order, disclose account information, or send a customer message. The task-rating evidence for this role is unavailable, so this is a controlled preparation workflow—not a claim about current use or importance.",
  "topUseCases": [
    {
      "interventionId": "task-23222:task-23222-scaffold:assist",
      "taskId": "task-23222",
      "task": "Answer customers' questions about services, prices, availability, or credit terms.",
      "workflowId": "task-23222-scaffold",
      "authorityMode": "assist",
      "centralityScreen": {
        "value": null,
        "importance": null,
        "occupationalRelevance": null,
        "frequency": {
          "kind": "unavailable",
          "reason": "O*NET 30.3 publishes the task statement for 41-3091.00 while task-rating collection remains in progress; no importance, relevance, or frequency rows are available.",
          "sourceField": "onet-30.3:Task Ratings[41-3091.00]=no-rows"
        }
      },
      "agentFit": {
        "value": 0.9025,
        "sourceField": "rule:digital-feasibility-and-capability-fit-single-count.v2"
      },
      "distribution": {
        "value": 0,
        "sourceField": "roles-kv:role-41-3091-00.aiPlaybook=null;rule:unavailable-evidence-conservative-zero.v2"
      },
      "evidenceConfidence": "unavailable",
      "withinGateScore": null,
      "gate": {
        "status": "limited",
        "reason": "Authority remains below an approval-required intervention."
      },
      "capabilityIds": [
        "connected-apps-files",
        "deliverable-generation"
      ],
      "expectedArtifact": "Customer-response review packet with question record, source-and-effective-date ledger, exception and escalation flags, and approved-response gate",
      "humanReviewPoint": "The authorized customer representative verifies identity, account scope, current policy, price, availability, credit authority, exceptions, commitments, and final communication before responding.",
      "riskLevel": "medium"
    }
  ],
  "workflows": [
    {
      "id": "task-23222-scaffold",
      "goal": "Turn a human-supplied customer question and authorized commercial evidence into a bounded response-review packet without authenticating a customer, making a quote, changing terms, disclosing information, or sending a message.",
      "inputs": [
        "Customer question as received, channel, stated context, requested service, product, price, availability, or credit topic, and any permitted account reference",
        "Authorized product or service descriptions, effective-dated price and availability records, credit policy, eligibility rules, approved response language, and escalation matrix",
        "Authorized identity-verification, privacy, contract, exception, complaint, and communication requirements"
      ],
      "connectedSystems": [
        "Read-only approved product, policy, price, availability, and credit references",
        "Read-only customer-context material supplied by the accountable representative"
      ],
      "steps": [
        "Record the customer's stated question, channel, requested subject, supplied context, evidence source, effective date, and evidence state without treating unverified details as identity or entitlement.",
        "Match the question to the governing approved source; flag stale terms, conflicting prices, inventory uncertainty, account-specific conditions, identity gaps, credit or exception requests, contract questions, and complaints for authorized review.",
        "Draft a response-review packet that separates sourced facts, conditional language, unanswered questions, escalation triggers, and the human-held decision to communicate or commit.",
        "Stop before verifying identity, accessing or disclosing account details, quoting a binding price, reserving availability, changing credit or service terms, granting an exception, accepting an order, sending a response, or recording a disposition."
      ],
      "expectedArtifact": "Customer-response review packet with question record, source and effective-date ledger, draft bounded language, escalation triggers, and communication gate",
      "starterPrompt": "Using only the customer question and the approved, effective-dated service, price, availability, credit, privacy, and escalation materials I provide, prepare a response-review packet. Record the stated question, source, effective date, scope, and evidence state; distinguish confirmed policy from conditional or account-specific information; flag IDENTITY REQUIRED, STALE, CONFLICT, AVAILABILITY UNCONFIRMED, CREDIT AUTHORITY REQUIRED, EXCEPTION REVIEW, or HUMAN TO VERIFY; and draft bounded language for an authorized representative. Do not verify identity, access or disclose account information, quote binding terms, reserve availability, change credit or service terms, accept an order, send a message, or update records.",
      "humanReviewPoint": "The authorized customer representative verifies identity, context, current terms, availability, credit authority, exceptions, commitments, and final wording before any customer communication or record action.",
      "commonFailure": "Treating a generic price list, stock note, policy excerpt, or polished draft as authority to quote a current binding term, disclose an account detail, promise service, extend credit, or resolve a complaint."
    }
  ],
  "setupRecommendations": [
    {
      "item": "Use a question-scoped, read-only workspace with approved effective-dated policies and product records; keep customer authentication, CRM writes, account history, order entry, inventory reservation, credit actions, and outbound messaging disconnected.",
      "rationale": "A trustworthy reply needs source and effective-date discipline, not authority over identity, a customer account, inventory, credit, or a commercial commitment.",
      "capabilityIds": [
        "connected-apps-files",
        "approval-enterprise-controls"
      ]
    }
  ],
  "prompts": [
    {
      "id": "task-23222-starter",
      "title": "Prepare a customer answer without making a customer commitment",
      "prompt": "Here are the customer's stated question and the approved, effective-dated service, price, availability, credit, privacy, and escalation references. Build a response-review packet that records source, effective date, scope, and evidence state; separates confirmed policy from conditional or account-specific information; flags IDENTITY REQUIRED, STALE, CONFLICT, AVAILABILITY UNCONFIRMED, CREDIT AUTHORITY REQUIRED, EXCEPTION REVIEW, or HUMAN TO VERIFY; and drafts bounded language for an authorized representative. Do not verify identity, access or disclose account information, quote binding terms, reserve availability, change terms, accept an order, send, or update records.",
      "expectedArtifact": "Source-bound customer-response packet with draft language, exceptions, escalation triggers, and communication gate",
      "humanReviewPoint": "Authorized representatives own identity, account scope, commercial terms, exceptions, commitments, final communication, and record updates."
    }
  ],
  "humanOwnedResponsibilities": [
    "Identity-and-scope law: a stated name, account number, email, or question is not authenticated identity or authority to disclose",
    "Effective-terms law: service description, list price, quote, promotion, availability, credit limit, contract term, and exception are different states",
    "Commitment law: a helpful draft is not a binding quote, reservation, promise, approval, extension of credit, or acceptance of an order",
    "Disclosure-and-escalation law: account details, privacy, complaints, contract interpretation, exceptions, and adverse outcomes require authorized handling",
    "Record-and-contact law: the accountable representative decides what is sent, promised, recorded, corrected, or escalated"
  ],
  "risks": [
    {
      "id": "task-23222-scaffold-risk",
      "level": "medium",
      "description": "A fluent answer can use stale pricing, infer identity, turn a conditional availability note into a promise, disclose protected account context, or create an unauthorized credit or service commitment.",
      "mitigation": "Bind every statement to an approved source and effective date; preserve identity, account, availability, credit, and exception gaps as explicit flags; use bounded draft language; and require authorized representative review before disclosure, commitment, communication, or record change."
    }
  ],
  "sources": [
    {
      "id": "occupation-sales-representatives-of-services",
      "title": "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel occupational render model",
      "url": "https://singulariki.com/roles/sales-representatives-of-services",
      "publisher": "gold.onet_role_starter_surface",
      "lastReviewedAt": "2026-06-03"
    },
    {
      "id": "openai-chatgpt-work",
      "title": "ChatGPT Work and Codex",
      "url": "https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-deliverables",
      "title": "Creating and editing documents, spreadsheets, and presentations with ChatGPT Work",
      "url": "https://help.openai.com/en/articles/20001278-creating-and-editing-documents-spreadsheets-and-presentations-with-chatgpt-work",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-cloud-browser",
      "title": "Using cloud browser in ChatGPT",
      "url": "https://help.openai.com/en/articles/20001280-using-cloud-browser-in-chatgpt",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-desktop-browser",
      "title": "Using the built-in browser in the ChatGPT desktop app",
      "url": "https://help.openai.com/en/articles/20001277-using-the-built-in-browser-in-the-chatgpt-desktop-app",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-chatgpt-skills",
      "title": "Skills in ChatGPT",
      "url": "https://help.openai.com/en/articles/20001066",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-chatgpt-scheduled-tasks",
      "title": "Scheduled Tasks in ChatGPT",
      "url": "https://help.openai.com/en/articles/10291617-tasks-in-chatgpt",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-workspace-agents",
      "title": "ChatGPT Workspace Agents for Enterprise and Business",
      "url": "https://help.openai.com/en/articles/20001143",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    }
  ],
  "freshness": {
    "platformVersion": "2026-07-09-launch",
    "platformReviewedAt": "2026-07-11",
    "occupationalDataVersion": "O*NET 30.3",
    "occupationalDataGeneratedAt": "2026-06-03T05:05:52.989984+00:00"
  },
  "quality": {
    "uniqueOccupationalOrTaskEvidence": false,
    "validPlatformSpecificWorkflow": true,
    "clearOutputArtifact": true,
    "realCapabilityMatch": true,
    "meaningfulHumanReviewSection": true,
    "sourcesAndFreshness": false,
    "distinctInternalRelationships": true,
    "noUnresolvedFactualOrProductVersionFailure": false,
    "indexable": false
  }
}