{
  "platformId": "chatgpt-work",
  "taskSlug": "task-23233",
  "directAnswer": "Use ChatGPT Work to turn the bounded customer-record evidence you supply into a record-maintenance review packet: compare a proposed change with the current record, identify conflicts and missing authority, and prepare a human-verifiable update plan. It can normalize, reconcile, and draft change notes; it cannot authenticate a person, decide the authoritative record, merge identities, change account status, write to a system of record, disclose customer data, or notify a customer. The task-rating evidence for this role is unavailable, so this is a controlled preparation workflow—not a claim about current use or importance.",
  "topUseCases": [
    {
      "interventionId": "task-23233:task-23233-scaffold:assist",
      "taskId": "task-23233",
      "task": "Maintain customer records using automated systems.",
      "workflowId": "task-23233-scaffold",
      "authorityMode": "assist",
      "centralityScreen": {
        "value": null,
        "importance": null,
        "occupationalRelevance": null,
        "frequency": {
          "kind": "unavailable",
          "reason": "O*NET 30.3 publishes the task statement for 41-3091.00 while task-rating collection remains in progress; no importance, relevance, or frequency rows are available.",
          "sourceField": "onet-30.3:Task Ratings[41-3091.00]=no-rows"
        }
      },
      "agentFit": {
        "value": 0.9025,
        "sourceField": "rule:digital-feasibility-and-capability-fit-single-count.v2"
      },
      "distribution": {
        "value": 0,
        "sourceField": "roles-kv:role-41-3091-00.aiPlaybook=null;rule:unavailable-evidence-conservative-zero.v2"
      },
      "evidenceConfidence": "unavailable",
      "withinGateScore": null,
      "gate": {
        "status": "limited",
        "reason": "Authority remains below an approval-required intervention."
      },
      "capabilityIds": [
        "connected-apps-files",
        "deliverable-generation"
      ],
      "expectedArtifact": "Customer-record maintenance review packet with record and source register, proposed-change ledger, identity and authority flags, conflict queue, and controlled-update gates",
      "humanReviewPoint": "The authorized record owner and required privacy, compliance, or account reviewers verify identity, authority, source precedence, field changes, merges, retention, and final system action before any update.",
      "riskLevel": "medium"
    }
  ],
  "workflows": [
    {
      "id": "task-23233-scaffold",
      "goal": "Turn human-supplied customer-record evidence and approved data rules into a traceable maintenance review packet without authenticating identity, choosing a source of truth, merging records, changing account status, writing to a system of record, or contacting a customer.",
      "inputs": [
        "Approved customer-data model, field definitions, source-precedence rules, identity and authorization requirements, retention rules, and update approval path",
        "Human-supplied current record extract, proposed change, supporting documents or interaction notes, source identity, effective date, and stated reason",
        "Authorized privacy, consent, account, merge, correction, deletion, audit, and communication requirements"
      ],
      "connectedSystems": [
        "Read-only approved customer-record and source-reference extracts",
        "Read-only data-governance and update requirements supplied by the accountable record owner"
      ],
      "steps": [
        "Register the current record, each proposed field change, source, effective date, stated reason, source-precedence rule, identity and authority state, and evidence state.",
        "Compare the proposal with approved field definitions and source rules; flag duplicates, conflicts, missing authority, identity ambiguity, restricted data, consent questions, merge or deletion requests, and downstream impacts.",
        "Prepare a maintenance review packet that separates a normalized candidate value from the authoritative record, approved change, system write, audit event, and customer communication.",
        "Stop before authenticating a person, selecting the authoritative record, merging or deleting records, changing account or consent status, writing any system, disclosing data, notifying a customer, or resolving a dispute."
      ],
      "expectedArtifact": "Customer-record maintenance review packet with record register, proposed-change ledger, source-precedence analysis, conflicts, and controlled-update gates",
      "starterPrompt": "Using only the approved data model, field definitions, source-precedence rules, privacy and update requirements, current record extract, and proposed-change evidence I provide, prepare a customer-record maintenance review packet. Register each current and proposed field value, source, effective date, reason, precedence rule, identity and authority state, and evidence state; flag DUPLICATE, CONFLICT, MISSING AUTHORITY, IDENTITY REVIEW, RESTRICTED, CONSENT REVIEW, MERGE REVIEW, DELETION REVIEW, or HUMAN TO VERIFY. Keep normalized candidate values separate from the authoritative record and system update. Do not authenticate identity, choose source of truth, merge, delete, change status, write systems, disclose data, contact customers, or update records.",
      "humanReviewPoint": "Authorized record, privacy, compliance, and account owners determine identity, source precedence, field validity, merges, retention, updates, disclosures, and communication.",
      "commonFailure": "Treating a matching name, email, request, or normalized field as authority to merge identities, overwrite a customer record, change consent or account status, disclose data, or erase an audit trail."
    }
  ],
  "setupRecommendations": [
    {
      "item": "Use a record-change-scoped, read-only workspace with approved data definitions, source-precedence, privacy, retention, and update rules; keep CRM or master-data writes, identity tools, account actions, deletion, and outbound messaging disconnected.",
      "rationale": "Record maintenance requires an auditable comparison of evidence and candidate values, not authority over identity, source precedence, customer data, or system state.",
      "capabilityIds": [
        "connected-apps-files",
        "approval-enterprise-controls"
      ]
    }
  ],
  "prompts": [
    {
      "id": "task-23233-starter",
      "title": "Review a customer-record change without changing the customer record",
      "prompt": "Here are the approved data model, field definitions, source-precedence, privacy and update rules, current record extract, and proposed-change evidence. Build a maintenance-review packet that records current and proposed values, source, effective date, reason, precedence rule, identity and authority state, and evidence state; flags duplicate, conflict, missing-authority, identity, restricted, consent, merge, deletion, and human-review questions; and keeps candidate values separate from the authoritative record and system update. Do not authenticate identity, choose source of truth, merge, delete, change status, write systems, disclose data, contact customers, or update records.",
      "expectedArtifact": "Source-bound customer-record change packet with candidate-value ledger, conflicts, and controlled-update gates",
      "humanReviewPoint": "Authorized record, privacy, compliance, and account owners decide identity, source precedence, field changes, merges, retention, updates, and communication."
    }
  ],
  "humanOwnedResponsibilities": [
    "Identity-and-authority law: a matching name, email, account reference, document, or request is not authenticated identity or authority to alter a record",
    "Source-and-precedence law: source extract, reported correction, normalized candidate, approved field value, and authoritative record are different states",
    "Change-and-merge law: a field correction, deduplication suggestion, record merge, account-status change, consent change, deletion, and audit event require distinct authority",
    "Privacy-and-disclosure law: data minimization, permitted use, consent, retention, access, disclosure, and correction rights remain governed human decisions",
    "Write-and-notify law: the accountable owner decides what is updated, merged, retained, deleted, disclosed, communicated, or escalated"
  ],
  "risks": [
    {
      "id": "task-23233-scaffold-risk",
      "level": "medium",
      "description": "A clean-looking reconciliation can mistake two people for one, overwrite a more authoritative value, change consent or account status, erase provenance, or disclose customer data through a proposed update.",
      "mitigation": "Bind every candidate value to source, date, precedence rule, identity and authority state; preserve conflicts and audit history; isolate merge, deletion, consent, and disclosure requests; and require authorized review before any write, record action, or communication."
    }
  ],
  "sources": [
    {
      "id": "occupation-sales-representatives-of-services",
      "title": "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel occupational render model",
      "url": "https://singulariki.com/roles/sales-representatives-of-services",
      "publisher": "gold.onet_role_starter_surface",
      "lastReviewedAt": "2026-06-03"
    },
    {
      "id": "openai-chatgpt-work",
      "title": "ChatGPT Work and Codex",
      "url": "https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-deliverables",
      "title": "Creating and editing documents, spreadsheets, and presentations with ChatGPT Work",
      "url": "https://help.openai.com/en/articles/20001278-creating-and-editing-documents-spreadsheets-and-presentations-with-chatgpt-work",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-cloud-browser",
      "title": "Using cloud browser in ChatGPT",
      "url": "https://help.openai.com/en/articles/20001280-using-cloud-browser-in-chatgpt",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-work-desktop-browser",
      "title": "Using the built-in browser in the ChatGPT desktop app",
      "url": "https://help.openai.com/en/articles/20001277-using-the-built-in-browser-in-the-chatgpt-desktop-app",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-chatgpt-skills",
      "title": "Skills in ChatGPT",
      "url": "https://help.openai.com/en/articles/20001066",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-chatgpt-scheduled-tasks",
      "title": "Scheduled Tasks in ChatGPT",
      "url": "https://help.openai.com/en/articles/10291617-tasks-in-chatgpt",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    },
    {
      "id": "openai-workspace-agents",
      "title": "ChatGPT Workspace Agents for Enterprise and Business",
      "url": "https://help.openai.com/en/articles/20001143",
      "publisher": "OpenAI",
      "lastReviewedAt": "2026-07-11"
    }
  ],
  "freshness": {
    "platformVersion": "2026-07-09-launch",
    "platformReviewedAt": "2026-07-11",
    "occupationalDataVersion": "O*NET 30.3",
    "occupationalDataGeneratedAt": "2026-06-03T05:05:52.989984+00:00"
  },
  "quality": {
    "uniqueOccupationalOrTaskEvidence": false,
    "validPlatformSpecificWorkflow": true,
    "clearOutputArtifact": true,
    "realCapabilityMatch": true,
    "meaningfulHumanReviewSection": true,
    "sourcesAndFreshness": false,
    "distinctInternalRelationships": true,
    "noUnresolvedFactualOrProductVersionFailure": false,
    "indexable": false
  }
}