Use ChatGPT Work to convert authorized call notes or transcripts into a review-ready interaction record: preserve the customer's material words, reconstruct the event sequence, separate observed facts from summaries and interpretations, map each action to its actor and status, and surface the follow-up that remains open. Keep drafting separate from the customer record. ChatGPT must not write directly to the system of record, backdate an event, overwrite an earlier note, mark an action complete without evidence, or contact the customer. The attached usage estimates are projected role-task priors rather than measured ChatGPT use by customer service representatives, so they support a supervised trial, not a statement about adoption.
