{ "platformId": "chatgpt-work", "taskSlug": "task-2584", "directAnswer": "Use ChatGPT Work to prepare a service-change packet from an authorized request: verify identity and account scope, map each requested contract, address, or discontinuance change to its source, check dates and notices, and return a field-by-field review copy. Keep the consequential action human-held. A completed form is not consent; a change-of-address record can redirect private correspondence; a discontinuance order can end an essential service. ChatGPT must not infer missing values, save the record, issue the order, or tell the customer the change is effective. The attached figures are projected role-task priors, not measured ChatGPT adoption by customer service representatives, so they support a controlled trial rather than a claim about current practice.", "topUseCases": [ { "interventionId": "task-2584:task-2584-scaffold:assist", "taskId": "task-2584", "task": "Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.", "workflowId": "task-2584-scaffold", "authorityMode": "assist", "centralityScreen": { "value": 0.21200661299999993, "importance": { "value": 0.7749999999999999, "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2584].importance" }, "occupationalRelevance": { "value": 0.7098, "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2584].relevance / 100" }, "frequency": { "kind": "modal-response-share", "modalResponseSharePct": 38.54, "collectionDate": "2026-06-03", "sourceField": "role-tasks-kv:role-43-4051-00.tasks[slug=task-2584].frequency" } }, "agentFit": { "value": 0.9025, "sourceField": "rule:digital-feasibility-and-capability-fit-single-count.v2" }, "distribution": { "value": 0.9, "sourceField": "roles-kv:role-43-4051-00.aiPlaybook.release" }, "evidenceConfidence": "weak", "withinGateScore": 0.17220237140924993, "gate": { "status": "limited", "reason": "Authority remains below an approval-required intervention." }, "capabilityIds": [ "connected-apps-files", "deliverable-generation" ], "expectedArtifact": "Service-change packet with authority evidence, current-state snapshot, source-linked field diff, notice check, and unissued order draft", "humanReviewPoint": "Verify identity, consent, account scope, effective date, notice, and eligibility; then personally enter, issue, reject, or communicate the change.", "riskLevel": "medium" } ], "workflows": [ { "id": "task-2584-scaffold", "goal": "Turn an authorized contract, address, or service-status request into a sourced draft and change receipt without changing the customer record or service state.", "inputs": [ "Authorized request with channel, timestamp, exact requested change, and consent evidence", "Verified account and service identifiers", "Current form, effective-dated policy, notice rules, and authority matrix", "Read-only current contract, mailing, billing, service, and order state" ], "connectedSystems": [ "Approved form and policy library", "Read-only customer and service record", "Draft surface with no record-write, order-issue, discontinuance, or send permission" ], "steps": [ "Prove the requester's identity, relationship to the account, and authority for every requested change; stop if any element is missing or contradictory.", "Snapshot the current record with native IDs and timestamps; keep mailing, billing, service, and legal addresses distinct.", "Map every proposed field to the customer's exact instruction or a controlling rule; preserve blanks and mark unsupported values NEEDS-READ.", "Check effective dates, notice periods, pending orders, linked services, final billing, and protected-service rules; surface conflicts without resolving them.", "Return the draft, before-and-after diff, notice checklist, and exact human-action receipt; stop before saving, issuing, discontinuing, or contacting." ], "expectedArtifact": "Review-ready service-change packet with authority proof, sourced form, field diff, notice checklist, and unissued action receipt", "starterPrompt": "Prepare a review-only service-change packet from this verified request, read-only account snapshot, current form, and policy set. Separate mailing, billing, service, and legal addresses. Cite the customer's instruction or controlling rule for every populated field; use NEEDS-READ for anything absent. Check effective date, notice period, pending orders, linked services, final billing, and protected-service rules. Return the draft, before-and-after diff, notice checklist, and exact system action a human would take. Do not infer consent, save, issue, discontinue, or contact; I verify and act.", "humanReviewPoint": "The authorized representative confirms identity and consent, resolves policy exceptions, approves the effective date and notices, and performs every system and customer-contact action.", "commonFailure": "Treating plausible form completion as proof of consent, or collapsing mailing, billing, service, and legal addresses into one change that silently redirects records or interrupts service." } ], "setupRecommendations": [ { "item": "Connect only current forms, effective-dated policy, and read-only account context; exclude contract execution, record writes, service-order issuance, and outbound messaging.", "rationale": "Transcription and control checking are useful; write authority would let one inferred field redirect correspondence, alter terms, or terminate service.", "capabilityIds": [ "connected-apps-files", "approval-enterprise-controls" ] } ], "prompts": [ { "id": "task-2584-starter", "title": "Build the service-change control packet", "prompt": "Using this verified request, current record, form, and policy, prove authority; separate address types; cite a source for every changed field; check notice, effective date, linked services, final billing, and protected-service rules; and return a field diff plus action receipt. Mark gaps NEEDS-READ. Do not save, issue, discontinue, or contact anyone.", "expectedArtifact": "Source-linked service-change packet and unissued action receipt", "humanReviewPoint": "Verify consent, every changed field, policy eligibility, and the exact system action before entry." } ], "humanOwnedResponsibilities": [ "Consent control: a populated form is not evidence that the customer authorized the underlying change; a human applies the governing contract, policy, and jurisdiction-specific rule", "Address-scope control: mailing, billing, service, and legal addresses change only when the request explicitly reaches them and a human applies the governing contract, policy, and jurisdiction-specific rule", "Service-continuity judgment: discontinuance eligibility, protected-service exceptions, notice sufficiency, and effective date remain human decisions", "System-of-record law: ChatGPT may prepare a draft and diff but may not save, issue, execute, discontinue, or represent the change as effective", "Disclosure judgment: a human verifies identity before revealing account, address, contract, balance, or service details" ], "risks": [ { "id": "task-2584-scaffold-risk", "level": "medium", "description": "A fluent draft can fill an absent address, date, account scope, or consent field and make an unauthorized change appear complete.", "mitigation": "Require source locators for every field, preserve NEEDS-READ states, and obtain human verification of identity, consent, scope, and effective date before entry." } ], "sources": [ { "id": "occupation-customer-service-representatives", "title": "Customer Service Representatives occupational render model", "url": "https://singulariki.com/roles/customer-service-representatives", "publisher": "gold.onet_role_starter_surface", "lastReviewedAt": "2026-06-03" }, { "id": "openai-chatgpt-work", "title": "ChatGPT Work and Codex", "url": "https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" }, { "id": "openai-work-deliverables", "title": "Creating and editing documents, spreadsheets, and presentations with ChatGPT Work", "url": "https://help.openai.com/en/articles/20001278-creating-and-editing-documents-spreadsheets-and-presentations-with-chatgpt-work", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" }, { "id": "openai-work-cloud-browser", "title": "Using cloud browser in ChatGPT", "url": "https://help.openai.com/en/articles/20001280-using-cloud-browser-in-chatgpt", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" }, { "id": "openai-work-desktop-browser", "title": "Using the built-in browser in the ChatGPT desktop app", "url": "https://help.openai.com/en/articles/20001277-using-the-built-in-browser-in-the-chatgpt-desktop-app", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" }, { "id": "openai-chatgpt-skills", "title": "Skills in ChatGPT", "url": "https://help.openai.com/en/articles/20001066", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" }, { "id": "openai-chatgpt-scheduled-tasks", "title": "Scheduled Tasks in ChatGPT", "url": "https://help.openai.com/en/articles/10291617-tasks-in-chatgpt", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" }, { "id": "openai-workspace-agents", "title": "ChatGPT Workspace Agents for Enterprise and Business", "url": "https://help.openai.com/en/articles/20001143", "publisher": "OpenAI", "lastReviewedAt": "2026-07-11" } ], "freshness": { "platformVersion": "2026-07-09-launch", "platformReviewedAt": "2026-07-11", "occupationalDataVersion": "O*NET 30.3", "occupationalDataGeneratedAt": "2026-06-03T05:05:52.989984+00:00" }, "quality": { "uniqueOccupationalOrTaskEvidence": false, "validPlatformSpecificWorkflow": true, "clearOutputArtifact": true, "realCapabilityMatch": true, "meaningfulHumanReviewSection": true, "sourcesAndFreshness": false, "distinctInternalRelationships": true, "noUnresolvedFactualOrProductVersionFailure": false, "indexable": false } }