# How to use ChatGPT Work to complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Platform: chatgpt-work (2026-07-09-launch)
Guide coordinate: task/task-2584
Platform reviewed: 2026-07-11

## Direct answer

Use ChatGPT Work to prepare a service-change packet from an authorized request: verify identity and account scope, map each requested contract, address, or discontinuance change to its source, check dates and notices, and return a field-by-field review copy. Keep the consequential action human-held. A completed form is not consent; a change-of-address record can redirect private correspondence; a discontinuance order can end an essential service. ChatGPT must not infer missing values, save the record, issue the order, or tell the customer the change is effective. The attached figures are projected role-task priors, not measured ChatGPT adoption by customer service representatives, so they support a controlled trial rather than a claim about current practice.

## Best uses

- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  - Artifact: Service-change packet with authority evidence, current-state snapshot, source-linked field diff, notice check, and unissued order draft
  - Review: Verify identity, consent, account scope, effective date, notice, and eligibility; then personally enter, issue, reject, or communicate the change.

## Workflows

### Turn an authorized contract, address, or service-status request into a sourced draft and change receipt without changing the customer record or service state.

Steps: Prove the requester's identity, relationship to the account, and authority for every requested change; stop if any element is missing or contradictory. → Snapshot the current record with native IDs and timestamps; keep mailing, billing, service, and legal addresses distinct. → Map every proposed field to the customer's exact instruction or a controlling rule; preserve blanks and mark unsupported values NEEDS-READ. → Check effective dates, notice periods, pending orders, linked services, final billing, and protected-service rules; surface conflicts without resolving them. → Return the draft, before-and-after diff, notice checklist, and exact human-action receipt; stop before saving, issuing, discontinuing, or contacting.

Artifact: Review-ready service-change packet with authority proof, sourced form, field diff, notice checklist, and unissued action receipt

Human review: The authorized representative confirms identity and consent, resolves policy exceptions, approves the effective date and notices, and performs every system and customer-contact action.

## Human-owned responsibilities

- Consent control: a populated form is not evidence that the customer authorized the underlying change; a human applies the governing contract, policy, and jurisdiction-specific rule
- Address-scope control: mailing, billing, service, and legal addresses change only when the request explicitly reaches them and a human applies the governing contract, policy, and jurisdiction-specific rule
- Service-continuity judgment: discontinuance eligibility, protected-service exceptions, notice sufficiency, and effective date remain human decisions
- System-of-record law: ChatGPT may prepare a draft and diff but may not save, issue, execute, discontinue, or represent the change as effective
- Disclosure judgment: a human verifies identity before revealing account, address, contract, balance, or service details

## Sources

- [Customer Service Representatives occupational render model](https://singulariki.com/roles/customer-service-representatives) — reviewed 2026-06-03
- [ChatGPT Work and Codex](https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex) — reviewed 2026-07-11
- [Creating and editing documents, spreadsheets, and presentations with ChatGPT Work](https://help.openai.com/en/articles/20001278-creating-and-editing-documents-spreadsheets-and-presentations-with-chatgpt-work) — reviewed 2026-07-11
- [Using cloud browser in ChatGPT](https://help.openai.com/en/articles/20001280-using-cloud-browser-in-chatgpt) — reviewed 2026-07-11
- [Using the built-in browser in the ChatGPT desktop app](https://help.openai.com/en/articles/20001277-using-the-built-in-browser-in-the-chatgpt-desktop-app) — reviewed 2026-07-11
- [Skills in ChatGPT](https://help.openai.com/en/articles/20001066) — reviewed 2026-07-11
- [Scheduled Tasks in ChatGPT](https://help.openai.com/en/articles/10291617-tasks-in-chatgpt) — reviewed 2026-07-11
- [ChatGPT Workspace Agents for Enterprise and Business](https://help.openai.com/en/articles/20001143) — reviewed 2026-07-11

Methodology: /methodology