# Administrative Services Managers

> Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

- **SOC code:** 11-3012.00
- **Canonical URL:** https://singulariki.com/roles/role-11-3012-00
- **Also known as:** Administrative Coordinator, Administrative Manager, Administrative Officer, Business Administrator, Administrative Director, Administrator, Business Manager, Administration Director
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Plan, administer, and control budgets for contracts, equipment, and supplies.
- Hire and terminate clerical and administrative personnel.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Conduct classes to teach procedures to staff.
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
- Develop operational standards and procedures for the work unit or department.
- Establish work procedures or schedules to organize the daily work of administrative staff.
- Learn to operate new office technologies as they are developed and implemented.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Administration and Management _(knowledge)_
- English Language _(knowledge)_
- Reading Comprehension _(essential_skill)_
- Active Listening _(essential_skill)_
- Time Management _(transferable_skill)_
- Oral Comprehension _(ability)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Administrative _(knowledge)_
- Speaking _(essential_skill)_
- Written Expression _(ability)_

**Skills in demand:**
- English Language _(Common Skill)_
- Time Management _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Active Listening _(Common Skill)_
- Writing _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Negotiation _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Microsoft Word _(Common Skill)_
- Microsoft PowerPoint _(Common Skill)_
- Microsoft Outlook _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology, in demand)_
- Microsoft Word _(hot technology, in demand)_
- Adobe Acrobat _(hot technology)_
- Atlassian JIRA _(hot technology)_
- Autodesk AutoCAD _(hot technology)_
- Google Docs _(hot technology)_
- IBM SPSS Statistics _(hot technology)_
- Intuit QuickBooks _(hot technology)_
- Microsoft Access _(hot technology)_

## AI exposure & outlook

- **AI task-overlap index:** 38th percentile (Moderate) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **LLM task exposure, γ (OpenAI / Eloundou):** 55th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 25th percentile (Low) — source: microsoft_applicability.
- **Projected employment (BLS 2024–34):** 4.6% growth (About average); 23.2k annual openings; 271.2k → 283.8k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $108,390; 254,140 employed.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-11-3012-00_