# Computer and Information Systems Managers

> Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

- **SOC code:** 11-3021.00
- **Canonical URL:** https://singulariki.com/roles/role-11-3021-00
- **Also known as:** Information Systems Director (IS Director), Information Systems Manager (IS Manager), Information Technology Director (IT Director), Information Technology Manager (IT Manager), Application Development Director, Computing Services Director, Data Processing Manager, Information Systems Supervisor (IS Supervisor)
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Manage backup, security and user help systems.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Assign and review the work of systems analysts, programmers, and other computer-related workers.
- Provide users with technical support for computer problems.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Stay abreast of advances in technology.
- Recruit, hire, train and supervise staff, or participate in staffing decisions.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- Develop and interpret organizational goals, policies, and procedures.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Computers and Electronics _(knowledge)_
- Critical Thinking _(essential_skill)_
- Customer and Personal Service _(knowledge)_
- Reading Comprehension _(essential_skill)_
- Active Listening _(essential_skill)_
- Oral Comprehension _(ability)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Problem Sensitivity _(ability)_
- Deductive Reasoning _(ability)_
- Inductive Reasoning _(ability)_
- Speaking _(essential_skill)_

**Skills in demand:**
- Critical Thinking _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Inductive Reasoning _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Active Listening _(Common Skill)_
- Writing _(Common Skill)_
- Information Ordering _(Specialized Skill)_
- Complex Problem Solving _(Common Skill)_
- Systems Analysis _(Specialized Skill)_
- Social Perceptiveness _(Common Skill)_
- English Language _(Common Skill)_
- Time Management _(Common Skill)_

**Tools & technology:**
- Amazon Web Services AWS software _(hot technology, in demand)_
- Microsoft Azure software _(hot technology, in demand)_
- Apache Cassandra _(hot technology)_
- Apache Hadoop _(hot technology)_
- Apache Maven _(hot technology)_
- Apache Tomcat _(hot technology)_
- Apple macOS _(hot technology)_
- Atlassian JIRA _(hot technology)_
- C _(hot technology)_
- C# _(hot technology)_
- C++ _(hot technology)_
- Eclipse IDE _(hot technology)_

## AI exposure & outlook

- **AI task-overlap index:** 71st percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 78th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 84th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 52nd percentile (Moderate) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 20th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 15.2% growth (Growing fast); 55.6k annual openings; 667.1k → 768.7k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $171,200; 645,970 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 24% automation, 68% augmentation (usage-weighted).
- **Autonomy median:** 4.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** learning.

**Tasks most handed to AI here:**
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements. _(6.1% of measured AI use; learning)_
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. _(2.2% of measured AI use; learning)_
- Develop and interpret organizational goals, policies, and procedures. _(1.4% of measured AI use; task iteration)_
- Provide users with technical support for computer problems. _(0.8% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Help me evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- Help me develop and interpret organizational goals, policies, and procedures.
- Help me provide users with technical support for computer problems.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-11-3021-00_