# Medical and Health Services Managers

> Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

- **SOC code:** 11-9111.00
- **Canonical URL:** https://singulariki.com/roles/role-11-9111-00
- **Also known as:** Clinical Director, Health Information Management Director (HIM Director), Health Information Manager (HIM Manager), Nursing Director, Cancer Center Director, Healthcare System Director, Medical Records Director, Medical Records Manager
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
- Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Direct or conduct recruitment, hiring, and training of personnel.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Establish objectives and evaluative or operational criteria for units managed.
- Develop and implement organizational policies and procedures for the facility or medical unit.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Administration and Management _(knowledge)_
- English Language _(knowledge)_
- Oral Comprehension _(ability)_
- Customer and Personal Service _(knowledge)_
- Speaking _(essential_skill)_
- Critical Thinking _(essential_skill)_
- Written Comprehension _(ability)_
- Personnel and Human Resources _(knowledge)_
- Reading Comprehension _(essential_skill)_
- Active Listening _(essential_skill)_
- Writing _(essential_skill)_
- Monitoring _(essential_skill)_

**Skills in demand:**
- English Language _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Writing _(Common Skill)_
- Time Management _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Inductive Reasoning _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Complex Problem Solving _(Common Skill)_
- Active Listening _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Negotiation _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology, in demand)_
- Adobe Acrobat _(hot technology)_
- Apache Hadoop _(hot technology)_
- Apache Maven _(hot technology)_
- Autodesk Revit _(hot technology)_
- Cisco Webex _(hot technology)_
- eClinicalWorks EHR software _(hot technology)_
- Epic Systems _(hot technology)_
- Facebook _(hot technology)_

## AI exposure & outlook

- **AI task-overlap index:** 70th percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 84th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 72nd percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 55th percentile (Moderate) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 5th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 23.2% growth (Growing fast); 62.1k annual openings; 616.2k → 759.1k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $117,960; 565,840 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 46% automation, 50% augmentation (usage-weighted).
- **Autonomy median:** 4.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** task iteration.

**Tasks most handed to AI here:**
- Develop instructional materials and conduct in-service and community-based educational programs. _(3.7% of measured AI use; task iteration)_
- Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports. _(1.1% of measured AI use; directive)_
- Develop and implement organizational policies and procedures for the facility or medical unit. _(0.4% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me develop instructional materials and conduct in-service and community-based educational programs.
- Help me develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
- Help me develop and implement organizational policies and procedures for the facility or medical unit.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-11-9111-00_