# Social and Community Service Managers

> Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

- **SOC code:** 11-9151.00
- **Canonical URL:** https://singulariki.com/roles/role-11-9151-00
- **Also known as:** Child Welfare Services Director, Social Services Director, Transitional Care Director, Vocational Rehabilitation Administrator, Adoption Services Manager, Children's Service Supervisor, Clinical Services Director, Community Services Director
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Oral Expression _(ability)_
- Administration and Management _(knowledge)_
- English Language _(knowledge)_
- Oral Comprehension _(ability)_
- Psychology _(knowledge)_
- Social Perceptiveness _(transferable_skill)_
- Service Orientation _(transferable_skill)_
- Written Comprehension _(ability)_
- Problem Sensitivity _(ability)_
- Education and Training _(knowledge)_
- Active Listening _(essential_skill)_

**Skills in demand:**
- English Language _(Common Skill)_
- Psychology _(Specialized Skill)_
- Social Perceptiveness _(Common Skill)_
- Time Management _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Deductive Reasoning _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Complex Problem Solving _(Common Skill)_
- Active Listening _(Common Skill)_
- Active Learning _(Common Skill)_
- Writing _(Common Skill)_
- Systems Analysis _(Specialized Skill)_

**Tools & technology:**
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Access _(hot technology)_
- Microsoft Excel _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Project _(hot technology)_
- Microsoft Word _(hot technology)_
- Blackbaud The Raiser's Edge
- Client information databases
- Corel QuattroPro
- Corel WordPerfect Office Suite
- FileMaker Pro

## AI exposure & outlook

- **AI task-overlap index:** 62nd percentile (Moderate) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 81st percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 56th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 53rd percentile (Moderate) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 5th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 6.4% growth (About average); 18.6k annual openings; 219.8k → 233.9k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $78,240; 195,490 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 31% automation, 54% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** task iteration.

**Tasks most handed to AI here:**
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. _(1.4% of measured AI use; task iteration)_
- Research and analyze member or community needs to determine program directions and goals. _(0.8% of measured AI use; directive)_
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. _(0.4% of measured AI use; task iteration)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Help me research and analyze member or community needs to determine program directions and goals.
- Help me evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-11-9151-00_