# Funeral Home Managers

> Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

- **SOC code:** 11-9171.00
- **Canonical URL:** https://singulariki.com/roles/role-11-9171-00
- **Also known as:** Funeral Director, Funeral Home Manager, Funeral Service Manager, Location Manager, Arranging Funeral Director, Funeral Home Location Manager, Funeral Home Owner, Licensed Funeral Director
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Schedule funerals, burials, or cremations.
- Offer counsel and comfort to families and friends of the deceased.
- Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
- Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
- Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
- Sell funeral services, products, or merchandise to clients.
- Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- Negotiate contracts for prearranged funeral services.
- Explain goals, policies, or procedures to staff members.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Administration and Management _(knowledge)_
- English Language _(knowledge)_
- Administrative _(knowledge)_
- Service Orientation _(transferable_skill)_
- Oral Comprehension _(ability)_
- Active Listening _(essential_skill)_
- Social Perceptiveness _(transferable_skill)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Written Expression _(ability)_
- Economics and Accounting _(knowledge)_

**Skills in demand:**
- English Language _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Active Listening _(Common Skill)_
- Time Management _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Psychology _(Specialized Skill)_
- Speech Recognition _(Specialized Skill)_
- Microsoft PowerPoint _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Information Ordering _(Specialized Skill)_
- Deductive Reasoning _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology, in demand)_
- Microsoft Outlook _(hot technology)_
- Microsoft Word _(hot technology)_
- CodeJam MemoriesOnTV
- CSR Consultants Cemetery Management SC
- Email software
- Financial reporting software
- FPA Software MACCS
- funeralOne Life Tributes
- HMIS Advantage

## AI exposure & outlook

- **AI task-overlap index:** 55th percentile (Moderate) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **LLM task exposure, γ (OpenAI / Eloundou):** 56th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 57th percentile (Moderate) — source: microsoft_applicability.
- **Projected employment (BLS 2024–34):** 4.1% growth (About average); 2.6k annual openings; 32.1k → 33.4k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $76,830; 13,120 employed.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-11-9171-00_