# Spa Managers

> Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

- **SOC code:** 11-9179.02
- **Canonical URL:** https://singulariki.com/roles/role-11-9179-02
- **Also known as:** Salon Manager, Spa Director, Spa Manager, Spa and Guest Experience Director, Massage Department Manager, Day Spa Manager, Hair Salon Manager, Health Spa Manager
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Inventory products and order new supplies.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Administrative _(knowledge)_
- Customer and Personal Service _(knowledge)_
- Administration and Management _(knowledge)_
- Speaking _(essential_skill)_
- Monitoring _(essential_skill)_
- Coordination _(transferable_skill)_
- Oral Comprehension _(ability)_
- Oral Expression _(ability)_
- Problem Sensitivity _(ability)_
- English Language _(knowledge)_
- Critical Thinking _(essential_skill)_
- Social Perceptiveness _(transferable_skill)_

**Skills in demand:**
- English Language _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Social Perceptiveness _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Time Management _(Common Skill)_
- Active Listening _(Common Skill)_
- Inductive Reasoning _(Common Skill)_
- Instructing _(Specialized Skill)_
- Active Learning _(Common Skill)_
- Systems Analysis _(Specialized Skill)_
- Reading Comprehension _(Common Skill)_

**Tools & technology:**
- Microsoft Office software _(hot technology, in demand)_
- Facebook _(hot technology)_
- Microsoft Excel _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Word _(hot technology)_
- Bizlink Salon Manager
- Booker Software SpaBooker
- ClienTrak!
- CRIMPERS Management Software CRIMPERS Salon Software
- CSI Software Spa Management
- DaySmart Software Salon Iris

## AI exposure & outlook

- **AI task-overlap index:** 57th percentile (Moderate) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **LLM task exposure, γ (OpenAI / Eloundou):** 66th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 50th percentile (Moderate) — source: microsoft_applicability.
- **Projected employment (BLS 2024–34):** 6.5% growth (About average); 2.1k annual openings; 25.1k → 26.7k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $61,340; 10,490 employed.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-11-9179-02_