# First-Line Supervisors of Gambling Services Workers

> Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

- **SOC code:** 39-1013.00
- **Canonical URL:** https://singulariki.com/roles/role-39-1013-00
- **Also known as:** Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor, Casino Manager, Pit Boss, Pit Supervisor, Slot Floor Person
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Oral Comprehension _(ability)_
- Monitoring _(essential_skill)_
- Service Orientation _(transferable_skill)_
- Oral Expression _(ability)_
- Mathematics _(knowledge)_
- English Language _(knowledge)_
- Administration and Management _(knowledge)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Problem Sensitivity _(ability)_
- Speech Recognition _(ability)_

**Skills in demand:**
- Mathematics _(Common Skill)_
- English Language _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Active Listening _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Time Management _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Writing _(Common Skill)_
- Information Ordering _(Specialized Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Access _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Project _(hot technology)_
- Microsoft Word _(hot technology)_
- Corel WordPerfect Office Suite

## AI exposure & outlook

- **AI task-overlap index:** 64th percentile (Moderate) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **LLM task exposure, γ (OpenAI / Eloundou):** 47th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 83rd percentile (High) — source: microsoft_applicability.
- **Projected employment (BLS 2024–34):** 2.0% growth (About average); 3.3k annual openings; 32.5k → 33.1k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $61,590; 25,530 employed.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-39-1013-00_