# First-Line Supervisors of Personal Service Workers

> Supervise and coordinate activities of personal service workers.

- **SOC code:** 39-1022.00
- **Canonical URL:** https://singulariki.com/roles/role-39-1022-00
- **Also known as:** Aquatics Supervisor, Clinical Care Coordinator, Direct Care Supervisor, Resident Care Supervisor, Adult Family Home Program Manager, Bar and Restaurant Manager, Clinical Coordinator, Clinical Services Program Manager
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform management about problems, such as employee disputes.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- English Language _(knowledge)_
- Administration and Management _(knowledge)_
- Oral Comprehension _(ability)_
- Oral Expression _(ability)_
- Active Listening _(essential_skill)_
- Critical Thinking _(essential_skill)_
- Problem Sensitivity _(ability)_
- Public Safety and Security _(knowledge)_
- Psychology _(knowledge)_
- Speaking _(essential_skill)_
- Social Perceptiveness _(transferable_skill)_

**Skills in demand:**
- English Language _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Active Listening _(Common Skill)_
- Psychology _(Specialized Skill)_
- Time Management _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Social Perceptiveness _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Writing _(Common Skill)_
- Instructing _(Specialized Skill)_
- Learning Strategies _(Specialized Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology)_
- Microsoft Office software _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Word _(hot technology)_
- Inventory management systems
- Timekeeping software
- Web browser software
- Work scheduling software

## AI exposure & outlook

- **AI task-overlap index:** 73rd percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **LLM task exposure, γ (OpenAI / Eloundou):** 57th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 86th percentile (High) — source: microsoft_applicability.
- **Projected employment (BLS 2024–34):** 6.7% growth (About average); 16.3k annual openings; 149.1k → 159.1k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $47,080; 107,060 employed.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-39-1022-00_