# Baggage Porters and Bellhops

> Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

- **SOC code:** 39-6011.00
- **Canonical URL:** https://singulariki.com/roles/role-39-6011-00
- **Also known as:** Bell Captain, Bellman, Skycap, Valet, Bell Person, Bellhop, Bellperson, Doorman
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Assist travelers and guests with disabilities.
- Deliver messages and room service orders, and run errands for guests.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Pick up and return items for laundry and valet service.
- Compute and complete charge slips for services rendered and maintain records.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Service Orientation _(transferable_skill)_
- Oral Comprehension _(ability)_
- Oral Expression _(ability)_
- Trunk Strength _(ability)_
- English Language _(knowledge)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Static Strength _(ability)_
- Speech Recognition _(ability)_
- Public Safety and Security _(knowledge)_
- Transportation _(knowledge)_

**Skills in demand:**
- English Language _(Common Skill)_
- Active Listening _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Microsoft Word _(Common Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Time Management _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Information Ordering _(Specialized Skill)_
- Inductive Reasoning _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology)_
- Microsoft Office software _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft Word _(hot technology)_
- Corel WordPerfect Office Suite

## AI exposure & outlook

- **AI task-overlap index:** 32nd percentile (Low) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 9th percentile (Low) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 27th percentile (Low) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 66th percentile (Moderate) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 68th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** no — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** -1.6% growth (Declining); 4.6k annual openings; 32.5k → 32k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $36,020; 31,220 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 42% automation, 54% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** directive.

**Tasks most handed to AI here:**
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. _(1.1% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-39-6011-00_