# Concierges

> Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

- **SOC code:** 39-6012.00
- **Canonical URL:** https://singulariki.com/roles/role-39-6012-00
- **Also known as:** Chef Concierge, Concierge, Guest Service Agent, Hotel Concierge, Activities Concierge, Club Concierge, Conference Concierge, Front Desk Agent
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Arrange childcare services for guests.
- Provide food and beverage services to guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Assist guests with special needs by providing equipment such as wheelchairs.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- English Language _(knowledge)_
- Oral Comprehension _(ability)_
- Oral Expression _(ability)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Social Perceptiveness _(transferable_skill)_
- Service Orientation _(transferable_skill)_
- Speech Recognition _(ability)_
- Speech Clarity _(ability)_
- Coordination _(transferable_skill)_
- Problem Sensitivity _(ability)_

**Skills in demand:**
- English Language _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Active Listening _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Information Ordering _(Specialized Skill)_
- Time Management _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Microsoft Word _(Common Skill)_
- Microsoft PowerPoint _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Word _(hot technology)_
- Yardi software _(hot technology)_
- Billing software
- Budgeting software
- Delphi Technology
- Mapping software
- Microsoft Publisher
- Web browser software

## AI exposure & outlook

- **AI task-overlap index:** 78th percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 69th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 65th percentile (Moderate) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 98th percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 33rd percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** no — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 2.3% growth (About average); 6.8k annual openings; 45.6k → 46.7k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $37,320; 44,200 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 52% automation, 40% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** directive.

**Tasks most handed to AI here:**
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. _(5.5% of measured AI use; directive)_
- Provide business services for guests, such as sending or receiving faxes or shipping packages. _(0.3% of measured AI use)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Help me provide business services for guests, such as sending or receiving faxes or shipping packages.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-39-6012-00_