# Cashiers

> Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

- **SOC code:** 41-2011.00
- **Canonical URL:** https://singulariki.com/roles/role-41-2011-00
- **Also known as:** Cashier, Checker, Sales Associate, Store Clerk, Cage Cashier, Center Aisle Cashier, Central Aisle Cashier, Customer Assistant
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Issue trading stamps, and redeem food stamps and coupons.
- Assist customers by providing information and resolving their complaints.
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Post charges against guests' or patients' accounts.
- Weigh items sold by weight to determine prices.
- Compute and record totals of transactions.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Oral Comprehension _(ability)_
- Oral Expression _(ability)_
- English Language _(knowledge)_
- Near Vision _(ability)_
- Service Orientation _(transferable_skill)_
- Written Comprehension _(ability)_
- Speech Clarity _(ability)_
- Sales and Marketing _(knowledge)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Social Perceptiveness _(transferable_skill)_

**Skills in demand:**
- English Language _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Social Perceptiveness _(Common Skill)_
- Microsoft Windows _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Microsoft Edge _(Specialized Skill)_
- Information Ordering _(Specialized Skill)_
- Active Listening _(Common Skill)_
- Mathematics _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Time Management _(Common Skill)_

**Tools & technology:**
- Apple Safari _(hot technology)_
- Microsoft Edge _(hot technology)_
- Microsoft Excel _(hot technology)_
- Microsoft Office software _(hot technology)_
- Microsoft Windows _(hot technology)_
- Mozilla Firefox _(hot technology)_
- AFEXDirect
- Bookkeeping software
- Database software
- Electronic medical record EMR software
- Handheld computer device software
- ReliaSoft Prism

## AI exposure & outlook

- **AI task-overlap index:** 53rd percentile (Moderate) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 42nd percentile (Moderate) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 31st percentile (Low) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 88th percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 94th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** no — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** -9.9% growth (Declining); 542.6k annual openings; 3,157.2k → 2,843.6k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $31,190; 3,148,030 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 35% automation, 43% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** directive.

**Tasks most handed to AI here:**
- Answer customers' questions, and provide information on procedures or policies. _(52.5% of measured AI use; directive)_
- Assist customers by providing information and resolving their complaints. _(7.2% of measured AI use; task iteration)_
- Greet customers entering establishments. _(2.5% of measured AI use; none)_
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. _(1.0% of measured AI use; learning)_
- Compute and record totals of transactions. _(0.9% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me answer customers' questions, and provide information on procedures or policies.
- Help me assist customers by providing information and resolving their complaints.
- Help me greet customers entering establishments.
- Help me receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Help me compute and record totals of transactions.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-41-2011-00_