# Travel Agents

> Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

- **SOC code:** 41-3041.00
- **Canonical URL:** https://singulariki.com/roles/role-41-3041-00
- **Also known as:** Destination Specialist, Travel Agent, Travel Consultant, Travel Counselor, Auto Travel Counselor, Beach Expert, Corporate Travel Consultant, International Travel Consultant
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Collect payment for transportation and accommodations from customer.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Record and maintain information on clients, vendors, and travel packages.
- Book transportation and hotel reservations, using computer or telephone.
- Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Active Listening _(essential_skill)_
- Service Orientation _(transferable_skill)_
- Speech Recognition _(ability)_
- Reading Comprehension _(essential_skill)_
- Speaking _(essential_skill)_
- Oral Comprehension _(ability)_
- Speech Clarity _(ability)_
- English Language _(knowledge)_
- Sales and Marketing _(knowledge)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_

**Skills in demand:**
- Speech Recognition _(Specialized Skill)_
- Active Listening _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- English Language _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Geography _(Specialized Skill)_
- Information Ordering _(Specialized Skill)_
- Telecommunications _(Specialized Skill)_
- Writing _(Common Skill)_
- Negotiation _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Intuit QuickBooks _(hot technology)_
- Microsoft Access _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Word _(hot technology)_
- SAP Concur _(hot technology)_
- Zoom _(hot technology)_
- Amadeus CRS _(in demand)_
- Sabre Central Command _(in demand)_
- Apollo Reservation System

## AI exposure & outlook

- **AI task-overlap index:** 89th percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 80th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 95th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 76th percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 28th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** no — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 2.2% growth (About average); 7.1k annual openings; 65.7k → 67.2k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $48,450; 59,150 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 46% automation, 44% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** directive.

**Tasks most handed to AI here:**
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. _(1.3% of measured AI use; directive)_
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. _(1.1% of measured AI use; task iteration)_
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. _(0.8% of measured AI use; task iteration)_
- Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. _(0.3% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
- Help me plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Help me converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Help me compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-41-3041-00_