# Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

> Sell services to individuals or businesses. May describe options or resolve client problems.

- **SOC code:** 41-3091.00
- **Canonical URL:** https://singulariki.com/roles/role-41-3091-00
- **Also known as:** Account Executive, Accounts Manager, Accounts Representative, Automobile Club Membership Sales Agent, Automotive Sales Consultant (Auto Sales Consultant), Business Services Sales Representative, Business-to-Business Sales Representative, Client Relationship Consultant
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Answer customers' questions about services, prices, availability, or credit terms.
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- Compute and compare costs of services.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Create forms or agreements to complete sales.
- Develop sales presentations or proposals to explain service specifications.
- Distribute promotional materials at meetings, conferences, or trade shows.
- Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
- Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
- Inform customers of contracts or other information pertaining to purchased services.
- Maintain customer records using automated systems.

## Skills, tools, capabilities

**Skills in demand:**
- Microsoft Excel _(Common Skill)_
- Microsoft Word _(Common Skill)_
- Microsoft Project _(Specialized Skill)_
- Microsoft PowerPoint _(Common Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Dynamics _(Specialized Skill)_
- Project Management Software _(Specialized Skill)_
- Presentation Software _(Specialized Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Salesforce software _(hot technology, in demand)_
- Apple macOS _(hot technology)_
- HubSpot software _(hot technology)_
- IBM SPSS Statistics _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Project _(hot technology)_
- Microsoft Word _(hot technology)_
- Enterprise application integration EAI software
- JamBoard

## AI exposure & outlook

- **AI task-overlap index:** 97th percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **LLM task exposure, γ (OpenAI / Eloundou):** 84th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 100th percentile (High) — source: microsoft_applicability.
- **Projected employment (BLS 2024–34):** 3.1% growth (About average); 123k annual openings; 1,226.7k → 1,264.7k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $66,260; 1,189,330 employed.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-41-3091-00_