# First-Line Supervisors of Office and Administrative Support Workers

> Directly supervise and coordinate the activities of clerical and administrative support workers.

- **SOC code:** 43-1011.00
- **Canonical URL:** https://singulariki.com/roles/role-43-1011-00
- **Also known as:** Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Office Coordinator
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Develop work schedules according to budgets and workloads.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Administration and Management _(knowledge)_
- Customer and Personal Service _(knowledge)_
- Oral Comprehension _(ability)_
- Reading Comprehension _(essential_skill)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Monitoring _(essential_skill)_
- Social Perceptiveness _(transferable_skill)_
- Coordination _(transferable_skill)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Critical Thinking _(essential_skill)_

**Skills in demand:**
- Social Perceptiveness _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Active Listening _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Critical Thinking _(Common Skill)_
- Writing _(Common Skill)_
- Time Management _(Common Skill)_
- Instructing _(Specialized Skill)_
- Active Learning _(Common Skill)_
- English Language _(Common Skill)_
- Negotiation _(Common Skill)_
- Learning Strategies _(Specialized Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology, in demand)_
- Adobe Acrobat _(hot technology)_
- Apple macOS _(hot technology)_
- Facebook _(hot technology)_
- Google Docs _(hot technology)_
- Henry Schein Dentrix _(hot technology)_
- IBM SPSS Statistics _(hot technology)_
- Intuit QuickBooks _(hot technology)_
- MEDITECH software _(hot technology)_

## AI exposure & outlook

- **AI task-overlap index:** 80th percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 77th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 77th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 79th percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 9th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** -0.3% growth (Declining); 144.5k annual openings; 1,558.4k → 1,554.4k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $66,140; 1,495,580 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 31% automation, 63% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** task iteration.

**Tasks most handed to AI here:**
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. _(18.2% of measured AI use; task iteration)_
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. _(3.7% of measured AI use; task iteration)_
- Resolve customer complaints or answer customers' questions regarding policies and procedures. _(1.2% of measured AI use; directive)_
- Compute figures such as balances, totals, or commissions. _(0.9% of measured AI use; directive)_
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. _(0.8% of measured AI use; directive)_
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. _(0.7% of measured AI use; task iteration)_
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. _(0.4% of measured AI use; directive)_
- Recruit, interview, and select employees. _(0.4% of measured AI use; task iteration)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Help me provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Help me resolve customer complaints or answer customers' questions regarding policies and procedures.
- Help me compute figures such as balances, totals, or commissions.
- Help me research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-43-1011-00_