# Freight Forwarders

> Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.

- **SOC code:** 43-5011.01
- **Canonical URL:** https://singulariki.com/roles/role-43-5011-01
- **Also known as:** Air Export Agent, Air Export Coordinator, Freight Forwarder, GSA Coordinator (General Services Administration Coordinator), Export Coordinator, Import Agent, Ocean Export Specialist, Relocation Coordinator
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Negotiate shipping rates with freight carriers.
- Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.
- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Arrange for applicable duties, taxes, or paperwork for customs clearance.
- Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.
- Complete customs paperwork.
- Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
- Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.
- Prepare invoices or cost quotations for freight transportation.
- Select shipment routes, based on nature of goods shipped, transit times, or security needs.
- Calculate weight, volume, or cost of goods to be moved.
- Arrange delivery or storage of goods at destinations.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Transportation _(knowledge)_
- Administrative _(knowledge)_
- Customer and Personal Service _(knowledge)_
- Administration and Management _(knowledge)_
- English Language _(knowledge)_
- Computers and Electronics _(knowledge)_
- Public Safety and Security _(knowledge)_
- Oral Comprehension _(ability)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Geography _(knowledge)_
- Personnel and Human Resources _(knowledge)_

**Skills in demand:**
- English Language _(Common Skill)_
- Geography _(Specialized Skill)_
- Reading Comprehension _(Common Skill)_
- Information Ordering _(Specialized Skill)_
- Mathematics _(Common Skill)_
- Telecommunications _(Specialized Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Active Listening _(Common Skill)_
- Writing _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Word _(hot technology)_
- SAP software _(hot technology)_
- AESDirect
- Arcline ArcFreight
- CargoWise ediEnterprise
- CEDAS Gateway
- Email software
- IES Ecellerate

## AI exposure & outlook

- **AI task-overlap index:** 93rd percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 96th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 95th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 71st percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 99th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 8.5% growth (Growing fast); 8.8k annual openings; 100.6k → 109.2k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $49,900; 97,800 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 39% automation, 24% augmentation (usage-weighted).
- **Autonomy median:** 3.5 (higher = AI acts more independently).
- **Dominant collaboration mode:** directive.

**Tasks most handed to AI here:**
- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. _(0.6% of measured AI use; learning)_
- Determine efficient and cost-effective methods of moving goods from one location to another. _(0.4% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Help me determine efficient and cost-effective methods of moving goods from one location to another.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-43-5011-01_