# Dispatchers, Except Police, Fire, and Ambulance

> Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

- **SOC code:** 43-5032.00
- **Canonical URL:** https://singulariki.com/roles/role-43-5032-00
- **Also known as:** City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher, Train Dispatcher, Aircraft Dispatcher, Charter Coordinator, Mine Dispatcher, Paratransit Dispatcher
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Oversee all communications within specifically assigned territories.
- Receive or prepare work orders.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Order supplies or equipment and issue them to personnel.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- Public Safety and Security _(knowledge)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Oral Comprehension _(ability)_
- Oral Expression _(ability)_
- Speech Recognition _(ability)_
- Speech Clarity _(ability)_
- Monitoring _(essential_skill)_
- Coordination _(transferable_skill)_
- Administration and Management _(knowledge)_
- Reading Comprehension _(essential_skill)_

**Skills in demand:**
- Speech Recognition _(Specialized Skill)_
- Active Listening _(Common Skill)_
- Time Management _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- English Language _(Common Skill)_
- Microsoft Word _(Common Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Writing _(Common Skill)_
- Social Perceptiveness _(Common Skill)_
- Information Ordering _(Specialized Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft Word _(hot technology, in demand)_
- Kronos Workforce Timekeeper _(hot technology)_
- Microsoft Access _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Windows _(hot technology)_
- SAP software _(hot technology)_
- Air-Trak Cloudberry
- Bornemann Associates Flight Plan
- Command Alkon COMMANDconcrete

## AI exposure & outlook

- **AI task-overlap index:** 89th percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 83rd percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 95th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 75th percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 91st percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** -0.9% growth (Declining); 18.5k annual openings; 218.7k → 216.7k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $48,880; 211,000 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** — automation, 50% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** learning.

**Tasks most handed to AI here:**
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. _(0.4% of measured AI use; learning)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

---
_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-43-5032-00_