# Medical Secretaries and Administrative Assistants

> Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

- **SOC code:** 43-6013.00
- **Canonical URL:** https://singulariki.com/roles/role-43-6013-00
- **Also known as:** Medical Receptionist, Medical Secretary, Unit Clerk, Unit Support Representative, Clinic Office Assistant, Front Desk Receptionist, Medical Office Specialist, Physician Office Specialist
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Answer telephones and direct calls to appropriate staff.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Complete insurance or other claim forms.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Maintain medical records, technical library, or correspondence files.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Customer and Personal Service _(knowledge)_
- English Language _(knowledge)_
- Speaking _(essential_skill)_
- Oral Comprehension _(ability)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Administrative _(knowledge)_
- Active Listening _(essential_skill)_
- Speech Recognition _(ability)_
- Speech Clarity _(ability)_
- Service Orientation _(transferable_skill)_
- Medicine and Dentistry _(knowledge)_

**Skills in demand:**
- English Language _(Common Skill)_
- Active Listening _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Reading Comprehension _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Writing _(Common Skill)_
- Time Management _(Common Skill)_
- Information Ordering _(Specialized Skill)_
- Inductive Reasoning _(Common Skill)_
- Deductive Reasoning _(Common Skill)_
- Critical Thinking _(Common Skill)_
- Complex Problem Solving _(Common Skill)_

**Tools & technology:**
- Henry Schein Dentrix _(hot technology, in demand)_
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- eClinicalWorks EHR software _(hot technology)_
- Epic Systems _(hot technology)_
- Google Docs _(hot technology)_
- Intuit QuickBooks _(hot technology)_
- MEDITECH software _(hot technology)_
- Microsoft Access _(hot technology)_
- Microsoft Outlook _(hot technology)_
- Microsoft PowerPoint _(hot technology)_
- Microsoft Windows _(hot technology)_

## AI exposure & outlook

- **AI task-overlap index:** 83rd percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 83rd percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 95th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 63rd percentile (Moderate) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 65th percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** 4.2% growth (About average); 85.9k annual openings; 850k → 885.3k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $44,640; 830,760 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 37% automation, 44% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** task iteration.

**Tasks most handed to AI here:**
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. _(1.6% of measured AI use; task iteration)_
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. _(0.7% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
- Help me compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-43-6013-00_