# Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

> Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

- **SOC code:** 43-6014.00
- **Canonical URL:** https://singulariki.com/roles/role-43-6014-00
- **Also known as:** Administrative Assistant (Admin Assistant), Administrative Secretary (Admin Secretary), Office Assistant, Secretary, Administrative Clerk, Administrative Specialist (Admin Specialist), Administrative Support Assistant (ASA), Administrative Technician
- **Frame:** "AI exposure" means task overlap (how codifiable the work is), not jobs lost or a forecast. Every figure below is traced to a named public dataset.

## What this work is

**Core tasks** (O*NET):
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Use computers for various applications, such as database management or word processing.
- Create, maintain, and enter information into databases.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Maintain scheduling and event calendars.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

## Skills, tools, capabilities

**Knowledge, skills & abilities** (O*NET, highest importance first):
- Administrative _(knowledge)_
- English Language _(knowledge)_
- Active Listening _(essential_skill)_
- Speaking _(essential_skill)_
- Oral Comprehension _(ability)_
- Written Comprehension _(ability)_
- Oral Expression _(ability)_
- Written Expression _(ability)_
- Reading Comprehension _(essential_skill)_
- Near Vision _(ability)_
- Computers and Electronics _(knowledge)_
- Customer and Personal Service _(knowledge)_

**Skills in demand:**
- English Language _(Common Skill)_
- Active Listening _(Common Skill)_
- Reading Comprehension _(Common Skill)_
- Writing _(Common Skill)_
- Speech Recognition _(Specialized Skill)_
- Information Ordering _(Specialized Skill)_
- Time Management _(Common Skill)_
- Microsoft Word _(Common Skill)_
- Microsoft PowerPoint _(Common Skill)_
- Microsoft Outlook _(Common Skill)_
- Microsoft Excel _(Common Skill)_
- Social Perceptiveness _(Common Skill)_

**Tools & technology:**
- Microsoft Excel _(hot technology, in demand)_
- Microsoft Office software _(hot technology, in demand)_
- Microsoft Outlook _(hot technology, in demand)_
- Microsoft PowerPoint _(hot technology, in demand)_
- Microsoft Word _(hot technology, in demand)_
- Adobe Acrobat _(hot technology)_
- Adobe Creative Cloud software _(hot technology)_
- Adobe Illustrator _(hot technology)_
- Adobe InDesign _(hot technology)_
- Adobe Photoshop _(hot technology)_
- Apache Cassandra _(hot technology)_
- Apache Hadoop _(hot technology)_

## AI exposure & outlook

- **AI task-overlap index:** 83rd percentile (High) across all occupations — composite of current-era exposure studies (ai-exposure-index-v1).
- **Overall AI exposure (Felten et al.):** 79th percentile (High) — source: felten_aioe.
- **LLM task exposure, γ (OpenAI / Eloundou):** 78th percentile (High) — source: eloundou_gamma.
- **AI assistant applicability (Microsoft):** 82nd percentile (High) — source: microsoft_applicability.
- **Frey–Osborne (2013, historical computerization estimate):** 91st percentile — kept separate from current-era studies.
- **Remote-capable (Dingel–Neiman):** yes — task structure, not who actually works remote.
- **Projected employment (BLS 2024–34):** -1.6% growth (Declining); 202.8k annual openings; 1,944k → 1,913.2k jobs.
- **Pay & employment (BLS OEWS, May 2024):** median $46,290; 1,737,820 employed.

## How people actually use AI here

Anthropic Economic Index — measured AI conversations mapped to this occupation's tasks:

- **Automation vs augmentation:** 52% automation, 36% augmentation (usage-weighted).
- **Autonomy median:** 3.0 (higher = AI acts more independently).
- **Dominant collaboration mode:** directive.

**Tasks most handed to AI here:**
- Use computers for various applications, such as database management or word processing. _(25.6% of measured AI use; directive)_
- Conduct searches to find needed information, using such sources as the Internet. _(23.7% of measured AI use; directive)_
- Develop or maintain internal or external company Web sites. _(17.8% of measured AI use; directive)_
- Create, maintain, and enter information into databases. _(4.1% of measured AI use; directive)_
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. _(3.5% of measured AI use; none)_
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. _(3.2% of measured AI use; none)_
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. _(1.7% of measured AI use; task iteration)_
- Schedule and confirm appointments for clients, customers, or supervisors. _(1.2% of measured AI use; directive)_

**Example prompts (honest phrasings of the tasks above — starting points, not endorsed instructions):**
- Help me use computers for various applications, such as database management or word processing.
- Help me conduct searches to find needed information, using such sources as the Internet.
- Help me develop or maintain internal or external company Web sites.
- Help me create, maintain, and enter information into databases.
- Help me answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

## Sources

- **O*NET** (30.3) — U.S. Department of Labor / National Center for O*NET Development. https://www.onetcenter.org/database.html
- **BLS Occupational Employment and Wage Statistics (OEWS)** (May 2024) — U.S. Bureau of Labor Statistics. https://www.bls.gov/oes/
- **BLS Employment Projections** (2024–2034) — U.S. Bureau of Labor Statistics. https://www.bls.gov/emp/
- **Anthropic Economic Index** (v4 (2026-01-15) + v2 (2025-03-27)) — Anthropic. https://www.anthropic.com/economic-index
- **Microsoft “Working with AI”** (working-with-ai) — Microsoft Research. https://www.microsoft.com/en-us/research/
- **“GPTs are GPTs” (Eloundou et al.)** (arXiv 2303.10130) — OpenAI / academic. https://arxiv.org/abs/2303.10130
- **AI Occupational Exposure (AIOE)** (Felten, Raj & Seamans) — academic. https://github.com/AIOE-Data/AIOE
- **Frey & Osborne (2013)** (frey-osborne-automation) — academic. https://www.oxfordmartin.ox.ac.uk/publications/the-future-of-employment/
- **Dingel & Neiman (2020)** (dingel-neiman-workathome) — academic. https://github.com/jdingel/DingelNeiman-workathome

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_Generated from Singulariki's joined dataset; data snapshot 2026-06-02T21:00:32.945303+00:00. https://singulariki.com/roles/role-43-6014-00_