Review customer information.

Review customer information. is a detailed work activity in O*NET — a concrete unit of work shared across 3 occupations and seen in 3 occupation-specific tasks. It rolls up into the broader work activity Read documents or materials to inform work processes. in Getting Information .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 3 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 2 (67%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Examine passenger documentation to determine destinations and to assign boarding passes. · Reservation and Transportation Ticket Agents and Travel Clerks · importance 4.8 · exposure with tools
• Review customer requests for service to determine service needs and deploy appropriate resources to provide service. · Recycling Coordinators · importance 3.8 · exposure with tools
• Review lists of dealers, customers, or station drops and load trucks. · Driver/Sales Workers · importance 3.5 · no direct exposure

Occupations that perform this

• Reservation and Transportation Ticket Agents and Travel Clerks
• Recycling Coordinators
• Driver/Sales Workers

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-review-customer-information,
  title  = {Review customer information.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/review-customer-information}
}