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What work actually consists of

332 work activities · O*NET + Microsoft Copilot study

O*NET breaks the work of every occupation into 332 intermediate work activities — concrete, cross-cutting things people do ("Respond to customer problems", "Maintain inventory records") that recur across many jobs. This page renders each one: the occupations that perform it and, where measured, how AI is applied to it in Microsoft's "Working with AI" study of Bing Copilot conversations.

AI is applied most to

  1. Provide information or assistance to the public.
  2. Respond to customer problems or inquiries.
  3. Gather information from physical or electronic sources.
  4. Provide general assistance to others, such as customers, patrons, or motorists.
  5. Provide information to guests, clients, or customers.
  6. Assist others to access additional services or resources.
  7. Maintain current knowledge in area of expertise.
  8. Present research or technical information.

AI is applied least to

  1. Assist healthcare practitioners during medical procedures.
  2. Embalm corpses.
  3. Fit assistive devices to patients or clients.
  4. Process animal carcasses.
  5. Supervise activities in correctional facilities.
  6. Transport patients or clients.
  7. Administer diagnostic tests to assess patient health.
  8. Climb equipment or structures.

"Applied most/least" ranks how often AI performs each activity in the Bing Copilot sample — it measures where AI shows up today, not whether the activity should or will be automated.

Analyzing Data or Information

Assisting and Caring for Others

Coaching and Developing Others

Communicating with People Outside the Organization

Communicating with Supervisors, Peers, or Subordinates

Controlling Machines and Processes

Coordinating the Work and Activities of Others

Developing and Building Teams

Developing Objectives and Strategies

Documenting/Recording Information

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

Establishing and Maintaining Interpersonal Relationships

Estimating the Quantifiable Characteristics of Products, Events, or Information

Evaluating Information to Determine Compliance with Standards

Getting Information

Guiding, Directing, and Motivating Subordinates

Handling and Moving Objects

Identifying Objects, Actions, and Events

Inspecting Equipment, Structures, or Materials

Interpreting the Meaning of Information for Others

Judging the Qualities of Objects, Services, or People

Making Decisions and Solving Problems

Monitoring and Controlling Resources

Monitoring Processes, Materials, or Surroundings

Operating Vehicles, Mechanized Devices, or Equipment

Organizing, Planning, and Prioritizing Work

Performing Administrative Activities

Performing for or Working Directly with the Public

Performing General Physical Activities

Processing Information

Providing Consultation and Advice to Others

Repairing and Maintaining Electronic Equipment

Repairing and Maintaining Mechanical Equipment

Resolving Conflicts and Negotiating with Others

Scheduling Work and Activities

Selling or Influencing Others

Staffing Organizational Units

Thinking Creatively

Training and Teaching Others

Updating and Using Relevant Knowledge

Working with Computers