Information and Communications Technology Operations Technicians

← The GenAI exposure gradient

On the International Labour Organization's 2025 global study, the 8 task statements that define Information and Communications Technology Operations Technicians (ISCO-08 3511) score an average of 0.43 on a 0–1 exposure scale — more exposed than about 80% of the 427 placed occupations. Roughly 100% of its tasks fall somewhere on the exposed part of the gradient, and the typical task lands in the Gradient 2 band.

Exposure is task overlap, not a verdict. A high score means a generative-AI model can do part of the content of these tasks — it says nothing about whether the work is automated, whether anyone uses AI for it today, or whether jobs are lost. The gradient is scored on the international ISCO-08 system; the rest of Singulariki is U.S. O*NET/SOC, bridged below by an approximate, many-to-many crosswalk.

How its tasks split across the gradient

Each of the 8 scored tasks for this occupation, sorted into the six exposure bands — cool (human ground) to hot (almost fully assistable).

The most-exposed task

“Retrieving, separating and sorting programme output as needed, and sending data to specified users;”

Scores 0.67 on the 2025 scale. The task of retrieving, separating, and sorting program output to send data to specified users involves structured data handling, organization, and repetitive data processing, which aligns well with tasks that can be significantly automated using Generative AI. Similar tasks within the broader clerical support domain, such as entering and processing information into databases or analyzing algorithms and data programs, have shown strong potential for automation due to their structured and routine nature. These tasks received adjusted scores ranging from around 0.68 to 0.77, indicating a high potential for automation. Furthermore, in a high-income country like Poland, where technological access and adoption are advanced, the use of AI to streamline and enhance these processes is feasible. Given the routine nature of retrieving and sorting data, along with the ability of AI to handle such tasks with minimal errors, the potential for automation is considerable. Thus, an adjusted score of 0.69 reflects the high capability of AI to automate significant portions of this task while acknowledging ongoing improvements in AI's ability to manage data sorting and distribution effectively.

Moving fastest, 2023 → 2025

“Operating and controlling peripheral and related computer equipment;”

Model capability on this task changed by +0.11 in two years — the gradient is not static, it is filling in.

U.S. occupations this maps to

The American O*NET/SOC roles that crosswalk to ISCO-08 3511, biggest by employment first, via the published (approximate, many-to-many) IBS O*NET-SOC ↔ ISCO-08 correspondence. These are the closest U.S. matches — not an asserted one-to-one identity.

No U.S. role resolves through the crosswalk for this occupation. Search the encyclopedia for the closest match →

In context

Part of the 3 - Technicians and associate professionals major group. Return to the full gradient to see how the whole group sits.

Information and Communications Technology Operations Technicians sit at the 80th percentile of the global GenAI exposure gradient

• Across 427 international occupations scored by the ILO, Information and Communications Technology Operations Technicians rank in the 80th percentile for GenAI task exposure — overlap with what generative AI can attempt, not a projection of displacement. (ILO / Gmyrek et al. (2025) GenAI exposure gradient)
• About 100% of this occupation's tasks fall into an exposed gradient band. (ILO / Gmyrek et al. (2025))
• Mean task exposure fell by 0.11 between the 2023 and 2025 model-capability snapshots. (ILO / Gmyrek et al. (2025), 2023→2025)
• Its most-exposed task: "Retrieving, separating and sorting programme output as needed, and sending data to specified users;". (ILO / Gmyrek et al. (2025))

Source: Singulariki — "Information and Communications Technology Operations Technicians". https://singulariki.com/gradient/3511-information-and-communications-technology-operations-technicians.html
Note: AI task overlap measures what today's AI can attempt, not automation, job loss, or a forecast.