Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

“Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.” is a core task performed by Software Quality Assurance Analysts and Testers. Among the occupation's 30 rated tasks, workers place it 8th by importance (#23 most important). About 85% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Coordinate with others to resolve problems. in Coordinating the Work and Activities of Others
• Advise others on the design or use of technologies. in Providing Consultation and Advice to Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.003% share of AI-use records mapped to this task

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Identify, analyze, and document problems with program function, output, online screen, or content. · importance 4.7
• Document software defects, using a bug tracking system, and report defects to software developers. · importance 4.7
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability. · importance 4.5
• Design test plans, scenarios, scripts, or procedures. · importance 4.3
• Document test procedures to ensure replicability and compliance with standards. · importance 4.3
• Provide feedback and recommendations to developers on software usability and functionality. · importance 4.3
• Install, maintain, or use software testing programs. · importance 4.3
• Test system modifications to prepare for implementation. · importance 4.2
• Create or maintain databases of known test defects. · importance 4.2
• Monitor bug resolution efforts and track successes. · importance 4.1
• Develop or specify standards, methods, or procedures to determine product quality or release readiness. · importance 4.1
• Update automated test scripts to ensure currency. · importance 4.1
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. · importance 4.0
• Plan test schedules or strategies in accordance with project scope or delivery dates. · importance 4.0

See all tasks on the Software Quality Assurance Analysts and Testers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-14657,
  title  = {Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-14657}
}