Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.

“Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.” is a core task performed by Computer Network Architects. Among the occupation's 33 rated tasks, workers place it 21st by importance (#13 most important). About 90% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Advise others on the design or use of technologies. in Providing Consultation and Advice to Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

Other tasks in this occupation

• Develop disaster recovery plans. · importance 4.4
• Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes. · importance 4.3
• Develop and implement solutions for network problems. · importance 4.2
• Maintain networks by performing activities such as file addition, deletion, or backup. · importance 4.2
• Coordinate network operations, maintenance, repairs, or upgrades. · importance 4.2
• Coordinate installation of new equipment. · importance 4.0
• Monitor and analyze network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning. · importance 3.9
• Develop network-related documentation. · importance 3.9
• Develop and write procedures for installation, use, or troubleshooting of communications hardware or software. · importance 3.8
• Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing. · importance 3.8
• Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems. · importance 3.8
• Adjust network sizes to meet volume or capacity demands. · importance 3.8
• Develop conceptual, logical, or physical network designs. · importance 3.8
• Evaluate network designs to determine whether customer requirements are met efficiently and effectively. · importance 3.7

See all tasks on the Computer Network Architects page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-18958,
  title  = {Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-18958}
}