Develop or maintain online help documentation.

“Develop or maintain online help documentation.” is a core task performed by Technical Writers. Among the occupation's 15 rated tasks, workers place it 10th by importance (#6 most important). About 73% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Prepare informational or instructional materials. in Documenting/Recording Information

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.014% share of AI-use records mapped to this task
• 86% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. · importance 4.7
• Maintain records and files of work and revisions. · importance 4.2
• Edit, standardize, or make changes to material prepared by other writers or establishment personnel. · importance 4.0
• Select photographs, drawings, sketches, diagrams, and charts to illustrate material. · importance 4.0
• Interview production and engineering personnel and read journals and other material to become familiar with product technologies and production methods. · importance 4.0
• Assist in laying out material for publication. · importance 3.9
• Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. · importance 3.8
• Arrange for typing, duplication, and distribution of material. · importance 3.8
• Observe production, developmental, and experimental activities to determine operating procedure and detail. · importance 3.8
• Review manufacturer's and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment. · importance 3.7
• Analyze developments in specific field to determine need for revisions in previously published materials and development of new material. · importance 3.7
• Draw sketches to illustrate specified materials or assembly sequence. · importance 3.7
• Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. · importance 3.6
• Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication. · importance 3.5

See all tasks on the Technical Writers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-20243,
  title  = {Develop or maintain online help documentation.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-20243}
}