Investigate customer or public complaints to determine the nature and extent of problems.

“Investigate customer or public complaints to determine the nature and extent of problems.” is a supplemental task performed by Electrical Engineers. Among the occupation's 22 rated tasks, workers place it 12th by importance (#11 most important). About 98% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Investigate organizational or operational problems. in Getting Information

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.006% share of AI-use records mapped to this task
• 28% of that use is work-related
• Most common interaction: directive
• Average autonomy of the AI: 3.1 (1–5; higher = more autonomous)
• 96% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Design, implement, maintain, or improve electrical instruments, equipment, facilities, components, products, or systems for commercial, industrial, or domestic purposes. · importance 4.2
• Oversee project production efforts to assure projects are completed on time and within budget. · importance 4.0
• Direct or coordinate manufacturing, construction, installation, maintenance, support, documentation, or testing activities to ensure compliance with specifications, codes, or customer requirements. · importance 4.0
• Perform detailed calculations to compute and establish manufacturing, construction, or installation standards or specifications. · importance 3.9
• Operate computer-assisted engineering or design software or equipment to perform engineering tasks. · importance 3.8
• Confer with engineers, customers, or others to discuss existing or potential engineering projects or products. · importance 3.7
• Investigate or test vendors' or competitors' products. · importance 3.7
• Collect data relating to commercial or residential development, population, or power system interconnection to determine operating efficiency of electrical systems. · importance 3.7
• Inspect completed installations and observe operations to ensure conformance to design and equipment specifications and compliance with operational, safety, or environmental standards. · importance 3.7
• Develop systems that produce electricity with renewable energy sources, such as wind, solar, or biofuels. · importance 3.6
• Prepare technical drawings, specifications of electrical systems, or topographical maps to ensure that installation and operations conform to standards and customer requirements. · importance 3.6
• Prepare specifications for purchases of materials or equipment. · importance 3.6
• Compile data and write reports regarding existing or potential electrical engineering studies or projects. · importance 3.6
• Estimate labor, material, or construction costs for budget preparation purposes. · importance 3.6

See all tasks on the Electrical Engineers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-20730,
  title  = {Investigate customer or public complaints to determine the nature and extent of problems.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-20730}
}