Troubleshoot program and system malfunctions to restore normal functioning.

“Troubleshoot program and system malfunctions to restore normal functioning.” is a core task performed by Computer Systems Analysts. Among the occupation's 22 rated tasks, workers place it 22nd by importance (#1 most important). About 99% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Resolve computer problems. in Working with Computers

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T2.

Other tasks in this occupation

• Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems. · importance 4.0
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. · importance 4.0
• Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems. · importance 4.0
• Coordinate and link the computer systems within an organization to increase compatibility so that information can be shared. · importance 3.8
• Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology. · importance 3.7
• Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling, and information engineering. · importance 3.6
• Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes. · importance 3.6
• Consult with management to ensure agreement on system principles. · importance 3.6
• Specify inputs accessed by the system and plan the distribution and use of the results. · importance 3.5
• Expand or modify system to serve new purposes or improve work flow. · importance 3.5
• Interview or survey workers, observe job performance, or perform the job to determine what information is processed and how it is processed. · importance 3.4
• Train staff and users to work with computer systems and programs. · importance 3.4
• Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects. · importance 3.4
• Assess the usefulness of pre-developed application packages and adapt them to a user environment. · importance 3.3

See all tasks on the Computer Systems Analysts page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-20950,
  title  = {Troubleshoot program and system malfunctions to restore normal functioning.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-20950}
}