Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.

“Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.” is a task performed by Web and Digital Interface Designers. Among the occupation's 30 rated tasks, workers place it 13th by importance (#18 most important).

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Resolve computer problems. in Working with Computers
• Coordinate with others to resolve problems. in Coordinating the Work and Activities of Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T2.

Other tasks in this occupation

• Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with Web sites.
• Collaborate with web development professionals, such as front-end or back-end developers, to complete the full scope of Web development projects.
• Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.
• Conduct user research to determine design requirements and analyze user feedback to improve design quality.
• Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
• Create searchable indices for Web page content.
• Create Web models or prototypes that include physical, interface, logical, or data models.
• Design, build, or maintain Web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.
• Develop and document style guidelines for Web site content.
• Develop new visual design concepts and modify concepts based on stakeholder feedback.
• Develop or implement procedures for ongoing Web site revision.
• Develop system interaction or sequence diagrams.
• Develop Web site maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards.
• Develop, validate, and document test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.

See all tasks on the Web and Digital Interface Designers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-21702,
  title  = {Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-21702}
}