Advise employees in handling problems or resolving complaints from customers, tenants, detainees, or other persons.

“Advise employees in handling problems or resolving complaints from customers, tenants, detainees, or other persons.” is a task performed by First-Line Supervisors of Security Workers. Among the occupation's 21 rated tasks, workers place it 15th by importance (#7 most important). About 97% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Coordinate with others to resolve problems. in Coordinating the Work and Activities of Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T1.

Other tasks in this occupation

• Investigate disturbances on the premises, such as security alarms, altercations, and suspicious activity. · importance 4.8
• Patrol the premises to prevent or detect intrusion, protect property, or preserve order. · importance 4.7
• Monitor and authorize entry of employees, visitors, or other persons. · importance 4.7
• Secure entrances and exits by locking doors and gates. · importance 4.6
• Write reports documenting observations made while on patrol. · importance 4.6
• Monitor the behavior of security employees to ensure adherence to quality standards, deadlines, or procedures. · importance 4.6
• Assign security personnel to posts or patrols. · importance 4.5
• Recruit, interview, and hire security personnel. · importance 4.5
• Call police or fire departments in cases of emergency, such as fire, bomb threats, and presence of unauthorized persons. · importance 4.4
• Apprehend or evict trespassers, rule violators, or other security threats from the premises. · importance 4.4
• Monitor closed-circuit television cameras. · importance 4.4
• Screen individuals and belongings to prevent passage of prohibited materials using walkthrough detectors, wands, or bag searches. · importance 4.4
• Inspect and adjust security equipment to ensure it is operational or to detect evidence of tampering. · importance 4.4
• Train security personnel on protective procedures, first aid, fire safety, and other duties. · importance 4.4

See all tasks on the First-Line Supervisors of Security Workers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-22940,
  title  = {Advise employees in handling problems or resolving complaints from customers, tenants, detainees, or other persons.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-22940}
}