Inform customers of contracts or other information pertaining to purchased services.

“Inform customers of contracts or other information pertaining to purchased services.” is a task performed by Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel. Among the occupation's 15 rated tasks, workers place it 5th by importance (#11 most important).

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Advise others on business or operational matters. in Providing Consultation and Advice to Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

Other tasks in this occupation

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.
• Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
• Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
• Maintain customer records using automated systems.
• Monitor market conditions, innovations, and competitors' services, prices, and sales.
• Negotiate prices or terms of sales or service agreements.
• Quote prices, credit terms, contract terms, or fulfillment dates for services.

See all tasks on the Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-23232,
  title  = {Inform customers of contracts or other information pertaining to purchased services.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-23232}
}