Provide emergency medical instructions to callers.

“Provide emergency medical instructions to callers.” is a supplemental task performed by Public Safety Telecommunicators. Among the occupation's 18 rated tasks, workers place it 18th by importance (#1 most important). About 81% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Administer basic health care or medical treatments. in Assisting and Caring for Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.002% share of AI-use records mapped to this task
• Most common interaction: learning
• Average autonomy of the AI: 3.0 (1–5; higher = more autonomous)
• 95% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Question callers to determine their locations and the nature of their problems to determine type of response needed. · importance 4.9
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. · importance 4.8
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city. · importance 4.8
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. · importance 4.7
• Record details of calls, dispatches, and messages. · importance 4.7
• Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations. · importance 4.7
• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions. · importance 4.6
• Maintain access to, and security of, highly sensitive materials. · importance 4.6
• Operate and maintain mobile dispatch vehicles and equipment. · importance 4.6
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. · importance 4.6
• Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch. · importance 4.5
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies. · importance 4.5
• Learn material and pass required tests for certification. · importance 4.4
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area. · importance 4.3

See all tasks on the Public Safety Telecommunicators page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-2719,
  title  = {Provide emergency medical instructions to callers.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-2719}
}