Confer with customers to assess customer needs or obtain feedback.

“Confer with customers to assess customer needs or obtain feedback.” is a core task performed by Craft Artists. Among the occupation's 15 rated tasks, workers place it 4th by importance (#12 most important). About 91% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Confer with clients to determine needs or order specifications. in Communicating with Supervisors, Peers, or Subordinates

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E0. No direct exposure — current language models give little or no time savings on this task.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.00. Automation potential label: T1.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.004% share of AI-use records mapped to this task
• 18% of that use is work-related
• Most common interaction: none
• Average autonomy of the AI: 3.4 (1–5; higher = more autonomous)
• 99% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Select materials for use based on strength, color, texture, balance, weight, size, malleability and other characteristics. · importance 4.9
• Create functional or decorative objects by hand, using a variety of methods and materials. · importance 4.7
• Develop concepts or creative ideas for craft objects. · importance 4.6
• Apply finishes to objects being crafted. · importance 4.4
• Cut, shape, fit, join, mold, or otherwise process materials, using hand tools, power tools, or machinery. · importance 4.4
• Set specifications for materials, dimensions, and finishes. · importance 4.1
• Advertise products and work, using media such as internet advertising and brochures. · importance 4.0
• Sketch or draw objects to be crafted. · importance 4.0
• Fabricate patterns or templates to guide craft production. · importance 3.7
• Create prototypes or models of objects to be crafted. · importance 3.5
• Develop product packaging, display, and pricing strategies. · importance 3.4
• Plan and attend craft shows to market products. · importance 3.2
• Develop designs using specialized computer software. · importance 3.1
• Research craft trends, venues, and customer buying patterns to inspire designs and marketing strategies. · importance 3.0

See all tasks on the Craft Artists page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-9254,
  title  = {Confer with customers to assess customer needs or obtain feedback.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-9254}
}