Receive and screen telephone calls and visitors.

“Receive and screen telephone calls and visitors.” is a core task performed by Medical Transcriptionists. Among the occupation's 15 rated tasks, workers place it 1st by importance (#15 most important). About 68% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Perform administrative or clerical activities. in Performing Administrative Activities

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E0. No direct exposure — current language models give little or no time savings on this task.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.00. Automation potential label: T1.

Other tasks in this occupation

• Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records. · importance 4.9
• Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material. · importance 4.8
• Identify mistakes in reports and check with doctors to obtain the correct information. · importance 4.8
• Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology. · importance 4.7
• Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries. · importance 4.7
• Distinguish between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine. · importance 4.6
• Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes. · importance 4.6
• Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records. · importance 4.6
• Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians. · importance 4.5
• Receive patients, schedule appointments, and maintain patient records. · importance 4.5
• Take dictation using shorthand, a stenotype machine, or headsets and transcribing machines. · importance 4.5
• Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws. · importance 4.4
• Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, or operating office machines. · importance 4.3
• Decide which information should be included or excluded in reports. · importance 4.3

See all tasks on the Medical Transcriptionists page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-9427,
  title  = {Receive and screen telephone calls and visitors.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-9427}
}