Investigate applications for duty refunds and petition for remission or mitigation of penalties when warranted.

“Investigate applications for duty refunds and petition for remission or mitigation of penalties when warranted.” is a supplemental task performed by Customs and Border Protection Officers. Among the occupation's 11 rated tasks, workers place it 1st by importance (#11 most important). About 36% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Investigate criminal or legal matters. in Getting Information

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

Other tasks in this occupation

• Examine immigration applications, visas, and passports and interview persons to determine eligibility for admission, residence, and travel in the U.S. · importance 4.8
• Detain persons found to be in violation of customs or immigration laws and arrange for legal action, such as deportation. · importance 4.6
• Inspect cargo, baggage, and personal articles entering or leaving U.S. for compliance with revenue laws and U.S. customs regulations. · importance 4.6
• Locate and seize contraband, undeclared merchandise, and vehicles, aircraft, or boats that contain such merchandise. · importance 4.6
• Interpret and explain laws and regulations to travelers, prospective immigrants, shippers, and manufacturers. · importance 4.4
• Institute civil and criminal prosecutions and cooperate with other law enforcement agencies in the investigation and prosecution of those in violation of immigration or customs laws. · importance 4.3
• Testify regarding decisions at immigration appeals or in federal court. · importance 4.2
• Record and report job-related activities, findings, transactions, violations, discrepancies, and decisions. · importance 4.2
• Determine duty and taxes to be paid on goods. · importance 4.0
• Collect samples of merchandise for examination, appraisal, or testing. · importance 3.8

See all tasks on the Customs and Border Protection Officers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-9460,
  title  = {Investigate applications for duty refunds and petition for remission or mitigation of penalties when warranted.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-9460}
}