Provide technical support for software maintenance or use.

Provide technical support for software maintenance or use. is a detailed work activity in O*NET — a concrete unit of work shared across 7 occupations and seen in 13 occupation-specific tasks. It rolls up into the broader work activity Advise others on the design or use of technologies. in Providing Consultation and Advice to Others .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 13 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 12 (92%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 5 of these tasks, with a mean mapped-usage share of 0.070% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Provide technical expertise in Geographic Information Systems (GIS) technology to clients or users. · Geographic Information Systems Technologists and Technicians · importance 4.3 · exposure with tools
• Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems. · Computer Systems Analysts · importance 4.0 · exposure with tools
• Provide technical support to users or clients regarding the maintenance, development, or operation of Geographic Information Systems (GIS) databases, equipment, or applications. · Geographic Information Systems Technologists and Technicians · importance 4.0 · exposure with tools
• Provide technical support for existing reports, dashboards, or other tools. · Business Intelligence Analysts · importance 4.0 · direct LLM exposure
• Answer user inquiries regarding computer software or hardware operation to resolve problems. · Computer User Support Specialists · importance 3.8 · exposure with tools
• Provide technical guidance or support for the development or troubleshooting of systems. · Computer Systems Engineers/Architects · importance 3.6 · direct LLM exposure
• Provide training or technical assistance in Web site implementation or use. · Web Administrators · importance 3.6 · direct LLM exposure
• Consult with end users regarding problems in accessing electronic content. · Document Management Specialists · importance 3.6 · exposure with tools
• Inform Web site users of problems, problem resolutions, or application changes and updates. · Web Administrators · importance 3.6 · direct LLM exposure
• Provide technical support to junior staff or clients. · Database Administrators · importance 3.5 · direct LLM exposure
• Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance. · Software Developers · importance 3.4 · exposure with tools
• Provide technical support to junior staff or clients. · Database Architects · importance 3.2 · direct LLM exposure
• Plan, install, repair, or troubleshoot telehealth technology applications or systems in homes. · Health Informatics Specialists · importance 2.8 · no direct exposure

Occupations that perform this

• Geographic Information Systems Technologists and Technicians
• Computer Systems Analysts
• Business Intelligence Analysts
• Computer User Support Specialists
• Database Administrators
• Software Developers
• Database Architects

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-provide-technical-support-for-software-maintenance-or-use,
  title  = {Provide technical support for software maintenance or use.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/provide-technical-support-for-software-maintenance-or-use}
}