Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.

“Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.” is a core task performed by Information Technology Project Managers. Among the occupation's 21 rated tasks, workers place it 17th by importance (#5 most important). About 100% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Collect data about consumer needs or opinions. in Getting Information

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.004% share of AI-use records mapped to this task
• 100% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Manage project execution to ensure adherence to budget, schedule, and scope. · importance 4.5
• Confer with project personnel to identify and resolve problems. · importance 4.4
• Monitor or track project milestones and deliverables. · importance 4.3
• Submit project deliverables, ensuring adherence to quality standards. · importance 4.3
• Initiate, review, or approve modifications to project plans. · importance 4.2
• Schedule and facilitate meetings related to information technology projects. · importance 4.2
• Direct or coordinate activities of project personnel. · importance 4.1
• Perform risk assessments to develop response strategies. · importance 4.0
• Identify need for initial or supplemental project resources. · importance 4.0
• Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI). · importance 4.0
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. · importance 4.0
• Prepare project status reports by collecting, analyzing, and summarizing information and trends. · importance 4.0
• Identify, review, or select vendors or consultants to meet project needs. · importance 4.0
• Develop and manage annual budgets for information technology projects. · importance 4.0

See all tasks on the Information Technology Project Managers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-16155,
  title  = {Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-16155}
}