Report overpayments, underpayments, and other irregularities.

“Report overpayments, underpayments, and other irregularities.” is a core task performed by Claims Adjusters, Examiners, and Investigators. Among the occupation's 29 rated tasks, workers place it 7th by importance (#23 most important). About 73% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Communicate with others about operational plans or activities. in Communicating with Supervisors, Peers, or Subordinates

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

Other tasks in this occupation

• Examine claims forms and other records to determine insurance coverage. · importance 4.8
• Analyze information gathered by investigation and report findings and recommendations. · importance 4.8
• Pay and process claims within designated authority level. · importance 4.8
• Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. · importance 4.7
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures. · importance 4.7
• Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability. · importance 4.7
• Investigate and assess damage to property and create or review property damage estimates. · importance 4.6
• Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims. · importance 4.6
• Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review. · importance 4.6
• Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation. · importance 4.6
• Resolve complex, severe exposure claims, using high service oriented file handling. · importance 4.5
• Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies. · importance 4.4
• Confer with legal counsel on claims requiring litigation. · importance 4.4
• Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments. · importance 4.4

See all tasks on the Claims Adjusters, Examiners, and Investigators page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-21439,
  title  = {Report overpayments, underpayments, and other irregularities.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-21439}
}