Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.

“Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.” is a task performed by Loan Officers. Among the occupation's 30 rated tasks, workers place it 9th by importance (#22 most important).

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Respond to customer problems or inquiries. in Performing for or Working Directly with the Public

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

Other tasks in this occupation

• Meet with applicants to obtain information for loan applications and to answer questions about the process. · importance 4.6
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. · importance 4.6
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval. · importance 4.4
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. · importance 4.3
• Submit applications to credit analysts for verification and recommendation. · importance 4.2
• Review loan agreements to ensure that they are complete and accurate according to policy. · importance 4.1
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. · importance 4.1
• Review and update credit and loan files. · importance 4.1
• Work with clients to identify their financial goals and to find ways of reaching those goals. · importance 4.0
• Handle customer complaints and take appropriate action to resolve them. · importance 4.0
• Supervise loan personnel. · importance 3.9
• Stay abreast of new types of loans and other financial services and products to better meet customers' needs. · importance 3.9
• Market bank products to individuals and firms, promoting bank services that may meet customers' needs. · importance 3.8
• Analyze potential loan markets and develop referral networks to locate prospects for loans. · importance 3.8

See all tasks on the Loan Officers page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-21639,
  title  = {Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-21639}
}