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Respond to customer problems or inquiries

Work activity · O*NET

Respond to customer problems or inquiries is an intermediate work activity in the O*NET database — a concrete task that recurs across many occupations , grouped under Performing for or Working Directly with the Public. 78 occupations report doing it as part of their work.

What it involves

The most common detailed activities O*NET records under this category, ranked by how many occupation tasks map to each.

  • Resolve customer complaints or problems
  • Respond to customer problems or complaints
  • Correspond with customers to answer questions or resolve complaints
  • Answer customer questions about goods or services
  • Respond to customer inquiries
  • Communicate with customers to resolve complaints or ensure satisfaction

How AI is applied to this activity

Microsoft's "Working with AI" study mapped real Bing Copilot conversations to O*NET work activities. The figures below are their measurements for this activity — they describe how AI is used today in one assistant's data, not a forecast that the activity will be automated.

AI completes it successfully 84.3% When Copilot attempts this activity, how often it finishes the task
Scope AI handles 69.6% How much of the activity AI carries within a conversation
Positive user feedback 64.1% Share of interactions users rated positively
How often AI is applied here 100th pct Percentile across all measured activities by how often AI performs them

Source: Microsoft "Working with AI" (working-with-ai). A high completion rate means AI can assist the activity in isolation — it does not mean an occupation that performs it is being automated, since every job blends many activities.

Detailed work activities

The more granular units of work O*NET groups under this activity, ordered by how many occupations perform them.

Occupations that perform this activity

Ranked by how many of the occupation's tasks map to this activity.

Occupation Tasks
Customer Service Representatives 3
Ushers, Lobby Attendants, and Ticket Takers 3
Cashiers 2
Civil Engineering Technologists and Technicians 2
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services 2
First-Line Supervisors of Gambling Services Workers 2
First-Line Supervisors of Passenger Attendants 2
First-Line Supervisors of Personal Service Workers 2
Loan Officers 2
Locker Room, Coatroom, and Dressing Room Attendants 2
Lodging Managers 2
Online Merchants 2
Tax Examiners and Collectors, and Revenue Agents 2
Tellers 2
Administrative Services Managers 1
Agents and Business Managers of Artists, Performers, and Athletes 1
Animal Caretakers 1
Bartenders 1
Bill and Account Collectors 1
Billing and Posting Clerks 1
Brokerage Clerks 1
Chefs and Head Cooks 1
Claims Adjusters, Examiners, and Investigators 1
Counter and Rental Clerks 1
Credit Analysts 1
Credit Authorizers, Checkers, and Clerks 1
Credit Counselors 1
Demonstrators and Product Promoters 1
Disc Jockeys, Except Radio 1
Dispatchers, Except Police, Fire, and Ambulance 1
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers 1
Energy Auditors 1
Entertainment and Recreation Managers, Except Gambling 1
Environmental Compliance Inspectors 1
Fast Food and Counter Workers 1
First-Line Supervisors of Food Preparation and Serving Workers 1
First-Line Supervisors of Non-Retail Sales Workers 1
First-Line Supervisors of Office and Administrative Support Workers 1
First-Line Supervisors of Retail Sales Workers 1
Food Service Managers 1

Showing 40 of 78 occupations.

Exposure quadrant: AI task-overlap percentile vs Median pay AI task-overlap (horizontal) versus median pay (vertical), each as a percentile across all scored occupations, for 38 occupations in occupations that perform Respond to customer problems or inquiries.. Overlap measures shared tasks with AI, not automation. Lower overlap · higher pay Higher overlap · higher pay Higher overlap · lower pay Lower overlap · lower pay Fast Food and Counter Workers Administrative Services Managers Chefs and Head Cooks Food Service Managers First-Line Supervisors of Food Preparation and Serving Workers Demonstrators and Product Promoters Energy Auditors First-Line Supervisors of Retail Sales Workers Entertainment and Recreation Managers, Except Gambling Door-to-Door Sales Workers, News and Street Vendors, and Related Workers Online Merchants First-Line Supervisors of Non-Retail Sales Workers Agents and Business Managers of Artists, Performers, and Athletes Credit Authorizers, Checkers, and Clerks Bill and Account Collectors Credit Counselors Brokerage Clerks Tax Examiners and Collectors, and Revenue Agents AI task-overlap percentile → ↑ Median pay
Occupations that perform Respond to customer problems or inquiries., by AI task-overlap and median pay

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Respond to customer problems or inquiries." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026. https://singulariki.com/activities/respond-to-customer-problems-or-inquiries

APA

Singulariki. (2026). Respond to customer problems or inquiries. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/activities/respond-to-customer-problems-or-inquiries

BibTeX 
@misc{singulariki-respond-to-customer-problems-or-inquiries,
  title  = {Respond to customer problems or inquiries},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026},
  url    = {https://singulariki.com/activities/respond-to-customer-problems-or-inquiries}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.