Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

“Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.” is a supplemental task performed by Customer Service Representatives. Among the occupation's 15 rated tasks, workers place it 4th by importance (#12 most important). About 56% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Respond to customer problems or inquiries. in Performing for or Working Directly with the Public

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

Other tasks in this occupation

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. · importance 4.7
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. · importance 4.5
• Check to ensure that appropriate changes were made to resolve customers' problems. · importance 4.4
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. · importance 4.2
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. · importance 4.2
• Determine charges for services requested, collect deposits or payments, or arrange for billing. · importance 4.2
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. · importance 4.1
• Refer unresolved customer grievances to designated departments for further investigation. · importance 4.1
• Review insurance policy terms to determine whether a particular loss is covered by insurance. · importance 4.0
• Solicit sales of new or additional services or products. · importance 3.9
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. · importance 3.6
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. · importance 3.2
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Order tests that could determine the causes of product malfunctions.

See all tasks on the Customer Service Representatives page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-2585,
  title  = {Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-2585}
}