Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

“Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.” is a core task performed by Secretaries and Administrative Assistants, Except Legal, Medical, and Executive. Among the occupation's 32 rated tasks, workers place it 24th by importance (#9 most important). About 78% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Operate communications equipment or systems. in Controlling Machines and Processes

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

Other tasks in this occupation

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. · importance 4.3
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. · importance 4.3
• Use computers for various applications, such as database management or word processing. · importance 4.2
• Create, maintain, and enter information into databases. · importance 4.2
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. · importance 4.2
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. · importance 4.2
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. · importance 4.1
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. · importance 4.0
• Schedule and confirm appointments for clients, customers, or supervisors. · importance 3.9
• Maintain scheduling and event calendars. · importance 3.8
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. · importance 3.8
• Complete forms in accordance with company procedures. · importance 3.8
• Provide services to customers, such as order placement or account information. · importance 3.8
• Establish work procedures or schedules and keep track of the daily work of clerical staff. · importance 3.8

See all tasks on the Secretaries and Administrative Assistants, Except Legal, Medical, and Executive page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-2813,
  title  = {Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-2813}
}