Resolve customer complaints.

“Resolve customer complaints.” is a core task performed by Postmasters and Mail Superintendents. Among the occupation's 13 rated tasks, workers place it 11th by importance (#3 most important). About 86% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Respond to customer problems or inquiries. in Performing for or Working Directly with the Public

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.016% share of AI-use records mapped to this task

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Monitor employees' work schedules and attendance for payroll purposes. · importance 4.7
• Organize and supervise activities, such as the processing of incoming and outgoing mail. · importance 4.7
• Prepare employee work schedules. · importance 4.5
• Direct and coordinate operational, management, and supportive services of one or a number of postal facilities. · importance 4.5
• Hire and train employees, and evaluate their performance. · importance 4.4
• Prepare and submit detailed and summary reports of post office activities to designated supervisors. · importance 4.3
• Select and train postmasters and managers of associate postal units. · importance 4.1
• Inform the public of available services, and of postal laws and regulations. · importance 4.0
• Negotiate labor disputes. · importance 3.8
• Issue and cash money orders. · importance 3.4
• Collect rents for post office boxes. · importance 3.4
• Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations. · importance 3.4

See all tasks on the Postmasters and Mail Superintendents page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-5262,
  title  = {Resolve customer complaints.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-5262}
}