Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

“Collect, sort, distribute, or prepare mail, messages, or courier deliveries.” is a core task performed by Receptionists and Information Clerks. Among the occupation's 19 rated tasks, workers place it 8th by importance (#12 most important). About 84% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Sort materials or products. in Processing Information
• Distribute materials, supplies, or resources. in Monitoring and Controlling Resources

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E0. No direct exposure — current language models give little or no time savings on this task.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.00. Automation potential label: T1.

Other tasks in this occupation

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. · importance 4.7
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. · importance 4.7
• Receive payment and record receipts for services. · importance 4.6
• Schedule appointments and maintain and update appointment calendars. · importance 4.4
• Analyze data to determine answers to questions from customers or members of the public. · importance 4.2
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services. · importance 4.2
• Transmit information or documents to customers, using computer, mail, or facsimile machine. · importance 4.1
• Hear and resolve complaints from customers or the public. · importance 4.1
• File and maintain records. · importance 4.1
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. · importance 4.0
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. · importance 4.0
• Keep a current record of staff members' whereabouts and availability. · importance 3.9
• Schedule space or equipment for special programs and prepare lists of participants. · importance 3.5
• Process and prepare memos, correspondence, travel vouchers, or other documents. · importance 3.4

See all tasks on the Receptionists and Information Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-755,
  title  = {Collect, sort, distribute, or prepare mail, messages, or courier deliveries.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-755}
}