Process and prepare memos, correspondence, travel vouchers, or other documents.

“Process and prepare memos, correspondence, travel vouchers, or other documents.” is a supplemental task performed by Receptionists and Information Clerks. Among the occupation's 19 rated tasks, workers place it 5th by importance (#15 most important). About 65% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Perform administrative or clerical activities. in Performing Administrative Activities

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.007% share of AI-use records mapped to this task
• 88% of that use is work-related
• Most common interaction: task iteration
• Average autonomy of the AI: 3.2 (1–5; higher = more autonomous)
• 97% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. · importance 4.7
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. · importance 4.7
• Receive payment and record receipts for services. · importance 4.6
• Schedule appointments and maintain and update appointment calendars. · importance 4.4
• Analyze data to determine answers to questions from customers or members of the public. · importance 4.2
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services. · importance 4.2
• Transmit information or documents to customers, using computer, mail, or facsimile machine. · importance 4.1
• Hear and resolve complaints from customers or the public. · importance 4.1
• File and maintain records. · importance 4.1
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. · importance 4.0
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. · importance 4.0
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries. · importance 3.9
• Keep a current record of staff members' whereabouts and availability. · importance 3.9
• Schedule space or equipment for special programs and prepare lists of participants. · importance 3.5

See all tasks on the Receptionists and Information Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-758,
  title  = {Process and prepare memos, correspondence, travel vouchers, or other documents.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-758}
}